CW
Catherine W
1 reviews | Active since Nov 2021
02 Dec 2021, 15:58
NO RESPONSE FROM TRAVELSTART
<div>Hello Peter. This is what I have posted on Travelstart's Facebook page in desperation: "We URGENTLY need feedback regarding flights booked for tomorrow (03 Dec). You are not answering your phone, or replying to our WhatsApp messages or e-mails sent. What are we supposed to do to get an answer please. It is urgent. We did not take an option to cancel flights and need to know if we can claim for vouchers. One person got ill, another had to fly back to the UK and another had to cancel his trip from the USA. Please give us feedback ASAP. Thank you." They just don't get back to us and the website isn't very helpful with the info we require.</div>
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Replies (3)CW
Catherine W's updateReviewer Update
02 Dec 2021, 16:01I MEANT TO GIVE 1 STAR, HOW DO I EDIT THIS?
CW
Catherine W's update02 Dec 2021, 16:01
Reviewer Update
I MEANT TO GIVE 1 STAR, HOW DO I EDIT THIS?
CW
Hello Peter. This is what I have posted on Travelstart's Facebook page in desperation: "We URGENTLY need feedback regarding flights booked for tomorrow (03 Dec). You are not answering your phone, or replying to our WhatsApp messages or e-mails sent. What are we supposed to do to get an answer please. It is urgent. We did not take an option to cancel flights and need to know if we can claim for vouchers. One person got ill, another had to fly back to the UK and another had to cancel his trip from the USA. Please give us feedback ASAP.
Thank you."
They just don't get back to us and the website isn't very helpful with the info we require.
Catherine W's updateReviewer Update
02 Dec 2021, 16:03ONE STAR, NOT 5!!!!
NO RESPONSE FROM TRAVELSTART
NO RESPONSE FROM TRAVELSTART
Hello Peter. This is what I have posted on Travelstart's Facebook page in desperation: "We URGENTLY need feedback regarding flights booked for tomorrow (03 Dec). You are not answering your phone, or replying to our WhatsApp messages or e-mails sent. What are we supposed to do to get an answer please. It is urgent. We did not take an option to cancel flights and need to know if we can claim for vouchers. One person got ill, another had to fly back to the UK and another had to cancel his trip from the USA. Please give us feedback ASAP.
Thank you."
They just don't get back to us and the website isn't very helpful with the info we require.
CW
Catherine W's update02 Dec 2021, 16:03
Reviewer Update
ONE STAR, NOT 5!!!!
NO RESPONSE FROM TRAVELSTART
NO RESPONSE FROM TRAVELSTART
Hello Peter. This is what I have posted on Travelstart's Facebook page in desperation: "We URGENTLY need feedback regarding flights booked for tomorrow (03 Dec). You are not answering your phone, or replying to our WhatsApp messages or e-mails sent. What are we supposed to do to get an answer please. It is urgent. We did not take an option to cancel flights and need to know if we can claim for vouchers. One person got ill, another had to fly back to the UK and another had to cancel his trip from the USA. Please give us feedback ASAP.
Thank you."
They just don't get back to us and the website isn't very helpful with the info we require.
Travelstart's replyOfficial
03 Dec 2021, 23:16Hi Catherine,
Thank you for reaching out to us.
I have checked the booking and can see that you had been assisted via Facebook as well as we reverted on email 02 Dember and 03 December with regards to the change quote. We proceeded to advise the additional costs requested by the airline and no rebooking had been done as we did not have the confirmation required.
Please advise if you need assistance.
Wishing you a good day further.
Kind Regards,
Melissa
Thank you for reaching out to us.
I have checked the booking and can see that you had been assisted via Facebook as well as we reverted on email 02 Dember and 03 December with regards to the change quote. We proceeded to advise the additional costs requested by the airline and no rebooking had been done as we did not have the confirmation required.
Please advise if you need assistance.
Wishing you a good day further.
Kind Regards,
Melissa
Travelstart's reply03 Dec 2021, 23:16
Official
Hi Catherine,
Thank you for reaching out to us.
I have checked the booking and can see that you had been assisted via Facebook as well as we reverted on email 02 Dember and 03 December with regards to the change quote. We proceeded to advise the additional costs requested by the airline and no rebooking had been done as we did not have the confirmation required.
Please advise if you need assistance.
Wishing you a good day further.
Kind Regards,
Melissa
Thank you for reaching out to us.
I have checked the booking and can see that you had been assisted via Facebook as well as we reverted on email 02 Dember and 03 December with regards to the change quote. We proceeded to advise the additional costs requested by the airline and no rebooking had been done as we did not have the confirmation required.
Please advise if you need assistance.
Wishing you a good day further.
Kind Regards,
Melissa