No response after I requested an urgent change in passenger name directly after received the ticket

See my first complaint below. I have still not received any action on this complaint, although they have claimed my payment for the service from my bank yesterday. How can they claim money if the work they should have done is not finished yet? Can ***nor please explain what she meant by "shortly". This is the third day since I asked them to fix the error on my booking Reference ZA ********** 1