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CB
Casper B

1 reviews | Active since Mar 2018

22 Mar 2018, 12:37

NO RESPONSE

I have booked a ticket incorrectly and need to cancel the booking. After 22 attempts and being on hold for 1;45 hrs and mails and no response. I can simply not get hold og these guys.

0
Replies (10)
Travelstart
Travelstart's reply22 Mar 2018, 12:44
Official

Good morning,

Thank you for your feedback.

My apologies for the long wait as we are currently experiencing high call volumes. Please could you send me you reference via private message so that I can assist you.

Kind regards

Tamara

Best regards,

CB
Casper B's update22 Mar 2018, 13:04
Reviewer Update
ZA ********** 6
Travelstart
Travelstart's reply22 Mar 2018, 13:12
Official

Good Morning,

Please resend via private message, when sending publicly it is blocked out due to privacy settings.

Regards

Tamara

Best regards,

Travelstart
Travelstart's reply22 Mar 2018, 13:12
Official

Good Morning,

Please resend via private message, when sending publicly it is blocked out due to privacy settings.

Regards

Tamara

Best regards,

CB
Casper B's update22 Mar 2018, 14:28
Reviewer Update
ZA***6
Travelstart
Travelstart's reply22 Mar 2018, 14:45
Official

Dear Casper

Thank you for your reply.

I have voided the ticket and an email has been sent to the bank to release the pre-authorization on the amount. This will be reversed back onto your account within the next 48 hours. There is a void fee of R9.00 that will not be reversed.

Please note that this may not show as a credit but a balance adjustment.

Kind regards

Tamara

Best regards,

CB
Casper B's update22 Mar 2018, 14:57
Reviewer Update
That would be highly appreciated. I love the Flapp app but your after sales service need serious attention. Please confirm that the one canceled is die flight from Capetown to Lanseria? ZA***6 Ref
Travelstart
Travelstart's reply22 Mar 2018, 14:59
Official

Dear Casper

Booking is cancelled already you should receive the cancellation email shortly.

I will definitely be passing your feedback onto our Call Centre Manager.

Regards

Tamara

Best regards,

Travelstart
Travelstart's reply22 Mar 2018, 15:00
Official

Dear Casper

Booking is cancelled already you should receive the cancellation email shortly.

I will definitely be passing your feedback onto our Call Centre Manager.

Regards

Tamara

Best regards,

CB
Casper B's update22 Mar 2018, 15:17
Reviewer Update
Thank you!