NO REFUND OR FEEDBACK FROM TRAVELSTART

My daughter Dr Marcelle Smith booked with them in November to go to Prague on 14.12.2021 at the cost of ZAR24,609.00. On 27.11.2021 she received a cancellation letter from them. She requested a refund and to date has not received any payment. Instead, they ar pushing her from pillar to post, no one is taking responsibility for the refund and nobody is getting back to her. Your Booking Itinerary Johannesburg to Paris Baggage for Johannesburg to Paris: 7kg hand baggage for each traveller 3 x 23kg for each traveller Paris to Johannesburg Paris Paris Charles De Gaulle Tue, 21 Dec 2021, 21:40 Qatar Airways QR38 Economy Doha Doha Wed, 22 Dec 2021, 06:10 Check-in ***/TGG5Y9 Operated by: Qatar Airways Doha Doha Tue, 14 Dec 2021, 07:55 Qatar Airways QR39 Economy Paris Paris Charles De Gaulle Tue, 14 Dec 2021, 13:05 Check-in ***/TGG5Y9 Operated by: Qatar Airways Johannesburg O.R. Tambo International Mon, 13 Dec 2021, 21:35 Qatar Airways QR1368 Economy Doha Doha Tue, 14 Dec 2021, 06:55 Check-in ***/TGG5Y9 Operated by: Qatar Airways Your Travelstart booking *** Ticket number: ***, *** Booked on: Tue, 09 Nov 2021

Booking reference (PNR) - TGG5Y9

Dear Valued Customer,

We’re sorry to let you know that your flight for the above mentioned PNR is no longer operating due to operational reasons.

Please note that this is a no reply message. On receipt of this notification, please contact your travel agent to amend your booking or arrange for a refund*.

To remain updated with any changes to your travel plans, please download our mobile app or simply scan the below QR code.

We sincerely appreciate your understanding on this matter.

Regards, Qatar Airways Going places together. qatarairways.com

*Terms and conditions apply.