1 reviews | Active since Mar 2013
No refund now for more than 9 months
I was promised a refund on my tickets since last year and that has never been paid. I will never use your services again. Your customer service is the worst i have ever seen.
Hi there Penn,
I want to firstly start by saying thank you so very much for taking the time out of your busy schedule to write to us today, about your experience I have had a look over the booking and I noted that you were incapacitated for sometime so I do hope you are doing much better now.
Although not the resolution you are looking I had a word with our refunds team and I see the refund was action/released from our side on the 06th of September. Now I do understand that generally the bank takes about 7 - 10 bank for the funds to clear so if you pull a report from the 6th of September to the 16th of September between those days you will see the refund. Alternatively let me know and I will forward you the credit invoice we have for the transaction.
Thank you once again for your comments.
Kind regards,
Dino at Travelstart
Hi there Penn,
I want to firstly start by saying thank you so very much for taking the time out of your busy schedule to write to us today, about your experience I have had a look over the booking and I noted that you were incapacitated for sometime so I do hope you are doing much better now.
Although not the resolution you are looking I had a word with our refunds team and I see the refund was action/released from our side on the 06th of September. Now I do understand that generally the bank takes about 7 - 10 bank for the funds to clear so if you pull a report from the 6th of September to the 16th of September between those days you will see the refund. Alternatively let me know and I will forward you the credit invoice we have for the transaction.
Thank you once again for your comments.
Kind regards,
Dino at Travelstart