CD
Claudia D
1 reviews | Active since May 2020
06 Jan 2021, 10:58
NO REFUND from TRAVELSTART
Pathetic Service and ********* behavior by TRAVELSTART. Been asking for refund on 3 international tickets since April 2020. I have been contacted by at least, if not more than 20 “agents from their call centre” who do not have a clue what else to tell me. I paid Travrlstart and I demand Travelstart to refund my money. I did not cancel flights, TRAVELSTART did!!!
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Travelstart's replyOfficial
06 Jan 2021, 15:52 Good day Claudia
Thank you so much for taking the time to provide us with your feedback and for taking my call this afternoon.
As discussed telephonically the refund applications for all the tickets have been sent to the airline in October, therefore the transaction has been concluded on our end. We need to apply to the airline for the refund ,as they sit with the money for the tickets.
When I called the airline they informed me that the outstanding the refunds are still pending ,as what our refunds Team have advised. I understand it is frustrating to wait for your money and I have taken it further by trying to expedite the ticket Refund directly with Latams Refunds Team.
I hope that they will be able to assist with my request. I will continue to follow up with them on a regular basis and as discussed I will be keeping you in the loop with the outcomes as often as I can.
I have sent my first request to the airline to expedite your refund as soon as I get a response I will revert back to you.
Again , I understand how frustrating it is to wait for your money and I will try everything I can to get this finalized urgently for you.
Wishing you a wonderful day further!
Thank you and kind regards
Travelstart
Thank you so much for taking the time to provide us with your feedback and for taking my call this afternoon.
As discussed telephonically the refund applications for all the tickets have been sent to the airline in October, therefore the transaction has been concluded on our end. We need to apply to the airline for the refund ,as they sit with the money for the tickets.
When I called the airline they informed me that the outstanding the refunds are still pending ,as what our refunds Team have advised. I understand it is frustrating to wait for your money and I have taken it further by trying to expedite the ticket Refund directly with Latams Refunds Team.
I hope that they will be able to assist with my request. I will continue to follow up with them on a regular basis and as discussed I will be keeping you in the loop with the outcomes as often as I can.
I have sent my first request to the airline to expedite your refund as soon as I get a response I will revert back to you.
Again , I understand how frustrating it is to wait for your money and I will try everything I can to get this finalized urgently for you.
Wishing you a wonderful day further!
Thank you and kind regards
Travelstart
Travelstart's reply06 Jan 2021, 15:52
Official
Good day Claudia
Thank you so much for taking the time to provide us with your feedback and for taking my call this afternoon.
As discussed telephonically the refund applications for all the tickets have been sent to the airline in October, therefore the transaction has been concluded on our end. We need to apply to the airline for the refund ,as they sit with the money for the tickets.
When I called the airline they informed me that the outstanding the refunds are still pending ,as what our refunds Team have advised. I understand it is frustrating to wait for your money and I have taken it further by trying to expedite the ticket Refund directly with Latams Refunds Team.
I hope that they will be able to assist with my request. I will continue to follow up with them on a regular basis and as discussed I will be keeping you in the loop with the outcomes as often as I can.
I have sent my first request to the airline to expedite your refund as soon as I get a response I will revert back to you.
Again , I understand how frustrating it is to wait for your money and I will try everything I can to get this finalized urgently for you.
Wishing you a wonderful day further!
Thank you and kind regards
Travelstart
Thank you so much for taking the time to provide us with your feedback and for taking my call this afternoon.
As discussed telephonically the refund applications for all the tickets have been sent to the airline in October, therefore the transaction has been concluded on our end. We need to apply to the airline for the refund ,as they sit with the money for the tickets.
When I called the airline they informed me that the outstanding the refunds are still pending ,as what our refunds Team have advised. I understand it is frustrating to wait for your money and I have taken it further by trying to expedite the ticket Refund directly with Latams Refunds Team.
I hope that they will be able to assist with my request. I will continue to follow up with them on a regular basis and as discussed I will be keeping you in the loop with the outcomes as often as I can.
I have sent my first request to the airline to expedite your refund as soon as I get a response I will revert back to you.
Again , I understand how frustrating it is to wait for your money and I will try everything I can to get this finalized urgently for you.
Wishing you a wonderful day further!
Thank you and kind regards
Travelstart