1 reviews | Active since Feb 2016
No refund despite paying with credit card
***<br> <br> I booked flights on Skywise via TravelStart for December 2015. <br> I paid with my credit card for these flights.<br> <br> Due to the situation with Skywise, both our arrival & return flights for December did not happen.<br> <br> As such, I contacted my bank, and requested them to reverse the credit card payments I had made to Travelstart for these flights. I was then told because I had used Travelstart instead of paying the airline directly, that they were unable to reverse my transactions.<br> <br> On discussion with my bank, they saod that I would need a letter from Travelstart indicating that they were not expecting to receive my refund, in order for my bank to reverse the transaction. I called the Travelstart call centre & after explaining the letter required, they provided me with an email address to send my request for said letter to. I sent this request to [Email Removed] on the 1st of February. I have not received a response!<br> I would like to know what recourse I have in this situation as Travelstart are willing to take a booking fee and then are not willing to assist customers with the refunds that are duly owed to them? I will in future book directly with airline!!
Our refunds team has already emailed you regarding the refund. I do however appreciate the opportunity to clarify why the payment went to Travelstart instead of Skywise directly.
When you made the booking early 2015, we had just started selling Skywise on our website. At that time Skywise was unable to accept credit card payment. We therefore served as merchant and paid the airline cash. This was done until it was possible to pass the clients' credit card details safely through to Skywise.
We have been following up on a weekly basis with Skywise regarding the cash refunds owing to our clients.
Please accept our apologies for the delays and the frustrations caused while we awaited feedback from the airline.
Kind regards,
Nazley de Vos
Customer Relations Specialist
Our refunds team has already emailed you regarding the refund. I do however appreciate the opportunity to clarify why the payment went to Travelstart instead of Skywise directly.
When you made the booking early 2015, we had just started selling Skywise on our website. At that time Skywise was unable to accept credit card payment. We therefore served as merchant and paid the airline cash. This was done until it was possible to pass the clients' credit card details safely through to Skywise.
We have been following up on a weekly basis with Skywise regarding the cash refunds owing to our clients.
Please accept our apologies for the delays and the frustrations caused while we awaited feedback from the airline.
Kind regards,
Nazley de Vos
Customer Relations Specialist