BR
Boro R
1 reviews | Active since Sept 2012
01 Jun 2022, 08:18
NO REFUND 12 months after payment, 6 months after cancellation? ****?
This unacceptable service! No assistance, no refunds 6 months after cancellation. 7 days reply on e-mail? But, no real information, but just a polite apology without any commitment. No-one answers the phone, but you get directed to a very ridicule's Whatsup Robot?? I wonder if this is a ****? Is there any regulatory body that could assist customers that have been manipulated? Qatar Airways doesn't take any responsibility for the actions of the travel agent?
Helpful (0)
Replies (4)0
Replies (4)
Travelstart's replyOfficial
01 Jun 2022, 12:29Hi Boro,
Thank you for reaching out and sharing your concerns with us.
I've called twice on the number provided and left 2 voice messages.
Regarding your refund query I've taken a look at your booking and see on the our refunds team sent an email: SENT # 17:23:16 Sun, 03 Apr 22 to: *** requesting banking details.
Here we request the customer to click on the link provided in the email and select: Category: Banking details for refund
In the comment box the customer will need to send us their banking details.
This information will then be sent back to Travelstart so we can finalize the refund from our side.
We have checked the history of the booking from the 3rd April till now and no banking details have been received.
The email has been resent to: SENT # 17:23:16 Sun, 03 Apr 22
Please follow the prompts provided in the email and send the banking details.
Once we have received the relevant information this will be sent through to our finance team to finalize the refund from their side.
Kind Regards,
Marcelle
Thank you for reaching out and sharing your concerns with us.
I've called twice on the number provided and left 2 voice messages.
Regarding your refund query I've taken a look at your booking and see on the our refunds team sent an email: SENT # 17:23:16 Sun, 03 Apr 22 to: *** requesting banking details.
Here we request the customer to click on the link provided in the email and select: Category: Banking details for refund
In the comment box the customer will need to send us their banking details.
This information will then be sent back to Travelstart so we can finalize the refund from our side.
We have checked the history of the booking from the 3rd April till now and no banking details have been received.
The email has been resent to: SENT # 17:23:16 Sun, 03 Apr 22
Please follow the prompts provided in the email and send the banking details.
Once we have received the relevant information this will be sent through to our finance team to finalize the refund from their side.
Kind Regards,
Marcelle
Travelstart's reply01 Jun 2022, 12:29
Official
Hi Boro,
Thank you for reaching out and sharing your concerns with us.
I've called twice on the number provided and left 2 voice messages.
Regarding your refund query I've taken a look at your booking and see on the our refunds team sent an email: SENT # 17:23:16 Sun, 03 Apr 22 to: *** requesting banking details.
Here we request the customer to click on the link provided in the email and select: Category: Banking details for refund
In the comment box the customer will need to send us their banking details.
This information will then be sent back to Travelstart so we can finalize the refund from our side.
We have checked the history of the booking from the 3rd April till now and no banking details have been received.
The email has been resent to: SENT # 17:23:16 Sun, 03 Apr 22
Please follow the prompts provided in the email and send the banking details.
Once we have received the relevant information this will be sent through to our finance team to finalize the refund from their side.
Kind Regards,
Marcelle
Thank you for reaching out and sharing your concerns with us.
I've called twice on the number provided and left 2 voice messages.
Regarding your refund query I've taken a look at your booking and see on the our refunds team sent an email: SENT # 17:23:16 Sun, 03 Apr 22 to: *** requesting banking details.
Here we request the customer to click on the link provided in the email and select: Category: Banking details for refund
In the comment box the customer will need to send us their banking details.
This information will then be sent back to Travelstart so we can finalize the refund from our side.
We have checked the history of the booking from the 3rd April till now and no banking details have been received.
The email has been resent to: SENT # 17:23:16 Sun, 03 Apr 22
Please follow the prompts provided in the email and send the banking details.
Once we have received the relevant information this will be sent through to our finance team to finalize the refund from their side.
Kind Regards,
Marcelle
BR
Boro R's updateReviewer Update
01 Jun 2022, 13:28Good day,
No, I did not receive any e-mail from your accounts department on 0..04.2022
image.png 91.77 KBhere is all of my correspondence with your company?
Here is all the e-mails I received on 03.04.2022
image.png 58.92 KBPlease show me which one was from your accounts department?
No, I did not receive any e-mail from your accounts department on 0..04.2022
image.png 91.77 KBhere is all of my correspondence with your company?
Here is all the e-mails I received on 03.04.2022
image.png 58.92 KBPlease show me which one was from your accounts department?
BR
Boro R's update01 Jun 2022, 13:28
Reviewer Update
Good day,
No, I did not receive any e-mail from your accounts department on 0..04.2022
image.png 91.77 KBhere is all of my correspondence with your company?
Here is all the e-mails I received on 03.04.2022
image.png 58.92 KBPlease show me which one was from your accounts department?
No, I did not receive any e-mail from your accounts department on 0..04.2022
image.png 91.77 KBhere is all of my correspondence with your company?
Here is all the e-mails I received on 03.04.2022
image.png 58.92 KBPlease show me which one was from your accounts department?
Travelstart's replyOfficial
01 Jun 2022, 13:38Hi Boro,
Thank you for your reply. Via Hellopeter are unable to see any screenshots.
We have responded to your mail with a screenshot / time stamp showing when our refunds team requested banking details in April.
The team have now received your banking details today.
As advised in our email correspondence this has been sent through to our finance team who will finalize the refund from their side.
The refund should reflect within 5 - 7 working days.
Kind Regards,
Marcelle
Thank you for your reply. Via Hellopeter are unable to see any screenshots.
We have responded to your mail with a screenshot / time stamp showing when our refunds team requested banking details in April.
The team have now received your banking details today.
As advised in our email correspondence this has been sent through to our finance team who will finalize the refund from their side.
The refund should reflect within 5 - 7 working days.
Kind Regards,
Marcelle
Travelstart's reply01 Jun 2022, 13:38
Official
Hi Boro,
Thank you for your reply. Via Hellopeter are unable to see any screenshots.
We have responded to your mail with a screenshot / time stamp showing when our refunds team requested banking details in April.
The team have now received your banking details today.
As advised in our email correspondence this has been sent through to our finance team who will finalize the refund from their side.
The refund should reflect within 5 - 7 working days.
Kind Regards,
Marcelle
Thank you for your reply. Via Hellopeter are unable to see any screenshots.
We have responded to your mail with a screenshot / time stamp showing when our refunds team requested banking details in April.
The team have now received your banking details today.
As advised in our email correspondence this has been sent through to our finance team who will finalize the refund from their side.
The refund should reflect within 5 - 7 working days.
Kind Regards,
Marcelle
BR
Boro R's updateReviewer Update
06 Jun 2022, 11:06Well, Hello Peter helped me to get their attention. I have received nearly full refund less R50.24?? Even thaw I have been promised a full refund.
BR
Boro R's update06 Jun 2022, 11:06
Reviewer Update
Well, Hello Peter helped me to get their attention. I have received nearly full refund less R50.24?? Even thaw I have been promised a full refund.