1 reviews | Active since Dec 2019
No personal “Travel Agent” assistance with Travelstart during crisis
I have 3 flights, which had been affected by COVID-19 pandemic. I have spent over R50K and I will never see this money again. Almost everyone in Europe received their money back. Only the ones that booked tickets using Travelstart will not receive the money. I have followed prompts to send emails, tried the chat option, with no success. I have phoned numerous times from overseas, wasting a lot of money to get hold of someone to investigate my case as no one seems to be able to want to assist. I have requested putting everything on hold with zero confirmation. Now I would like to have my money back as non of these flights will take place and it seems that travel to South Africa is uncertain for extended periods of times. I have been using Travelstart for so long, but it seems that during this pandemic that no responsibility will be taken to look at individual cases. I will never use Travelstart ever again.
Thanks for reaching out and providing us with your booking reference numbers.
With the national lockdowns in each country due to Covid-19, airlines are no longer in control of their flight schedules and all cancellations and/or disruptions that take place or will take place are as a result of the national lockdown and not at the instance of the airline. Each airline has their own policy with regards to cancellations and changes. As Travelstart acts as an agent for the airline we are bound by the airlines rules and need to quote according to their directives which they have provided us. The airlines sit with the funds of the ticket and Travelstart is governed by all airline policies and I'm afraid we are not permitted to waiver any of their policies. Whatever the airline cancellation penalties are for the customers ticket our refunds team will advise accordingly.
Looking at the correspondence via email a date change was requested. Our team was unable to assist back then as our borders were closed and the airlines were only offering repatriation flights.
I see you have provided an international number and one of our agents will contact you during the course of later today to provide you with your options as per the airline directives.
Kind Regards,
Marcelle
Thanks for reaching out and providing us with your booking reference numbers.
With the national lockdowns in each country due to Covid-19, airlines are no longer in control of their flight schedules and all cancellations and/or disruptions that take place or will take place are as a result of the national lockdown and not at the instance of the airline. Each airline has their own policy with regards to cancellations and changes. As Travelstart acts as an agent for the airline we are bound by the airlines rules and need to quote according to their directives which they have provided us. The airlines sit with the funds of the ticket and Travelstart is governed by all airline policies and I'm afraid we are not permitted to waiver any of their policies. Whatever the airline cancellation penalties are for the customers ticket our refunds team will advise accordingly.
Looking at the correspondence via email a date change was requested. Our team was unable to assist back then as our borders were closed and the airlines were only offering repatriation flights.
I see you have provided an international number and one of our agents will contact you during the course of later today to provide you with your options as per the airline directives.
Kind Regards,
Marcelle
Thank you for confirming our team have been in contact with you to assist over the phone regarding your refund requests.
Kind Regards,
Marcelle
Thank you for confirming our team have been in contact with you to assist over the phone regarding your refund requests.
Kind Regards,
Marcelle