MW
Melissa W
1 reviews | Active since Aug 2012
29 May 2022, 17:09
No one helps
What a frustrating pointless exercise trying to get anything done via travelstart. Everyone tells you a different story Noone bothers to read my emails and request correctly. The most recent they can't find tickets. Can someone competent please just help me please.
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Replies (1)
Travelstart's replyOfficial
30 May 2022, 15:14Hi Melissa,
Thank you for taking my call earlier.
As discussed we have found the email sent: (Mon, 31 Aug 2020 at 12:22 PM)
The EMD (voucher numbers / screenshots) were provided in the email along with the following information.
""You can apply for a new ticket purchase with this document in future.
If there will be any additional amount for the next trip , we will advise accordingly.
The travel voucher is valid for 1 year from date of issue. (validity is until 31 August 2021)
Please note that the vouchers cannot transferable and not refundable as a cash.""
I'm afraid these vouchers have since expired, however you confirmed you spoke to Faraa at Turkish Airlines who advised the validity for vouchers are until
31 August 2022
I have emailed Turkish Airlines (742850) as we need this confirmation in writing from them confirming what the validity date is on your vouchers.
Once we receive feedback from the airline I will be in touch.
Kindly note due to high volumes of email request the airlines are receiving their turn around time is slightly longer then usual and can take up to 7 - 10 working days.
As soon as we receive a reply I will be in touch.
Kind Regards,
Marcelle
Thank you for taking my call earlier.
As discussed we have found the email sent: (Mon, 31 Aug 2020 at 12:22 PM)
The EMD (voucher numbers / screenshots) were provided in the email along with the following information.
""You can apply for a new ticket purchase with this document in future.
If there will be any additional amount for the next trip , we will advise accordingly.
The travel voucher is valid for 1 year from date of issue. (validity is until 31 August 2021)
Please note that the vouchers cannot transferable and not refundable as a cash.""
I'm afraid these vouchers have since expired, however you confirmed you spoke to Faraa at Turkish Airlines who advised the validity for vouchers are until
31 August 2022
I have emailed Turkish Airlines (742850) as we need this confirmation in writing from them confirming what the validity date is on your vouchers.
Once we receive feedback from the airline I will be in touch.
Kindly note due to high volumes of email request the airlines are receiving their turn around time is slightly longer then usual and can take up to 7 - 10 working days.
As soon as we receive a reply I will be in touch.
Kind Regards,
Marcelle
Travelstart's reply30 May 2022, 15:14
Official
Hi Melissa,
Thank you for taking my call earlier.
As discussed we have found the email sent: (Mon, 31 Aug 2020 at 12:22 PM)
The EMD (voucher numbers / screenshots) were provided in the email along with the following information.
""You can apply for a new ticket purchase with this document in future.
If there will be any additional amount for the next trip , we will advise accordingly.
The travel voucher is valid for 1 year from date of issue. (validity is until 31 August 2021)
Please note that the vouchers cannot transferable and not refundable as a cash.""
I'm afraid these vouchers have since expired, however you confirmed you spoke to Faraa at Turkish Airlines who advised the validity for vouchers are until
31 August 2022
I have emailed Turkish Airlines (742850) as we need this confirmation in writing from them confirming what the validity date is on your vouchers.
Once we receive feedback from the airline I will be in touch.
Kindly note due to high volumes of email request the airlines are receiving their turn around time is slightly longer then usual and can take up to 7 - 10 working days.
As soon as we receive a reply I will be in touch.
Kind Regards,
Marcelle
Thank you for taking my call earlier.
As discussed we have found the email sent: (Mon, 31 Aug 2020 at 12:22 PM)
The EMD (voucher numbers / screenshots) were provided in the email along with the following information.
""You can apply for a new ticket purchase with this document in future.
If there will be any additional amount for the next trip , we will advise accordingly.
The travel voucher is valid for 1 year from date of issue. (validity is until 31 August 2021)
Please note that the vouchers cannot transferable and not refundable as a cash.""
I'm afraid these vouchers have since expired, however you confirmed you spoke to Faraa at Turkish Airlines who advised the validity for vouchers are until
31 August 2022
I have emailed Turkish Airlines (742850) as we need this confirmation in writing from them confirming what the validity date is on your vouchers.
Once we receive feedback from the airline I will be in touch.
Kindly note due to high volumes of email request the airlines are receiving their turn around time is slightly longer then usual and can take up to 7 - 10 working days.
As soon as we receive a reply I will be in touch.
Kind Regards,
Marcelle