CO
Clare O
1 reviews | Active since Jan 2019
28 Jan 2019, 11:43
No One Answers at Call Center.
I have been trying to change a flight I had booked in September 2018. Initially, when we booked we didn't sign into our account and booked as a Guest. Now we would like to change the booking we cannot access our flight details on the app because it wasn't assigned to our profile. We thought we could call the call centre to do this, but after holding on for 30 minutes at a time (THE COST OF THE PHONE CALL!!!!!) no one answered.
How are we suppose to change our flight?????
Helpful (0)
Replies (5)0
Replies (5)
Travelstart's replyOfficial
28 Jan 2019, 12:06Good day Clare
Thank you for taking my call.
Once we receive the email confirmation we will proceed with the change.
Regards
Tracey
Thank you for taking my call.
Once we receive the email confirmation we will proceed with the change.
Regards
Tracey
Travelstart's reply28 Jan 2019, 12:06
Official
Good day Clare
Thank you for taking my call.
Once we receive the email confirmation we will proceed with the change.
Regards
Tracey
Thank you for taking my call.
Once we receive the email confirmation we will proceed with the change.
Regards
Tracey
CO
Clare O's updateReviewer Update
28 Jan 2019, 12:07Thank you very much for contacting me so quickly. Much appreciated.
CO
Clare O's update28 Jan 2019, 12:07
Reviewer Update
Thank you very much for contacting me so quickly. Much appreciated.
Travelstart's replyOfficial
28 Jan 2019, 12:16We have received the email confirmation, thank you.
Changes has been made and I have emailed the payment link.
If you are satisfied with how we handled your query, please do take a moment to share your satisfaction with Travelstart and myself yourname on Hellopeter: http://hellopeter.com/write-report.
Kind Regards
Tracey
Changes has been made and I have emailed the payment link.
If you are satisfied with how we handled your query, please do take a moment to share your satisfaction with Travelstart and myself yourname on Hellopeter: http://hellopeter.com/write-report.
Kind Regards
Tracey
Travelstart's reply28 Jan 2019, 12:16
Official
We have received the email confirmation, thank you.
Changes has been made and I have emailed the payment link.
If you are satisfied with how we handled your query, please do take a moment to share your satisfaction with Travelstart and myself yourname on Hellopeter: http://hellopeter.com/write-report.
Kind Regards
Tracey
Changes has been made and I have emailed the payment link.
If you are satisfied with how we handled your query, please do take a moment to share your satisfaction with Travelstart and myself yourname on Hellopeter: http://hellopeter.com/write-report.
Kind Regards
Tracey
Travelstart's replyOfficial
28 Jan 2019, 12:52thank you Clare
There seems to be an issue with the link at the moment.
I would be appreciated if you could perhaps send a new hello peter with a new rating.
Regards
Tracey
There seems to be an issue with the link at the moment.
I would be appreciated if you could perhaps send a new hello peter with a new rating.
Regards
Tracey
Travelstart's reply28 Jan 2019, 12:52
Official
thank you Clare
There seems to be an issue with the link at the moment.
I would be appreciated if you could perhaps send a new hello peter with a new rating.
Regards
Tracey
There seems to be an issue with the link at the moment.
I would be appreciated if you could perhaps send a new hello peter with a new rating.
Regards
Tracey
CO
Clare O's updateReviewer Update
29 Jan 2019, 10:03Thank you. I have done so now.
CO
Clare O's update29 Jan 2019, 10:03
Reviewer Update
Thank you. I have done so now.