1 reviews | Active since Jun 2017
No notification of flight changes + worst customer service (or lack thereof)
Booked a flight on 26 Aug '21 to fly to PE on 19 Nov '21. The initial flight was scheduled for 11:30am but when I arrived at the airport at 9:37am, I was told by BA that the flight has been moved to take off at 9:45am a long time ago and I have never been informed. Hastily I had a book a last minute flight via FlySaFair (I got the last seat available that day) and have been following up with Travelstart for the last 3 weeks to reimburse me for their negligence.
This has been via numerous emails (as they don't have a phone number) and Facebook messages. No support. No customer service. I would highly recommend using a different travel agency or booking direct. I really don't like writing bad reviews, but perhaps think twice before booking with them.
Thank you for taking my call.
As discussed we are waiting for the airline to advise and confirm the amount that they had refunded you and then we will be able to process the rest.
Please4 lookout for my correspondence in the new year and rest assured we are working on it.
Wishing you a lovely festive.
Kind Regards,
Melissa
Thank you for taking my call.
As discussed we are waiting for the airline to advise and confirm the amount that they had refunded you and then we will be able to process the rest.
Please4 lookout for my correspondence in the new year and rest assured we are working on it.
Wishing you a lovely festive.
Kind Regards,
Melissa