1 reviews | Active since May 2022
NO NOT USE TRAVELSTART!!
If I could give them no starts I would. I bought travel tickets from them before Covid. In Dec 2021 I contacted them and Gwen a live agent told me via Whatsapp that the travel validity is still up to 31 May 2022. I have tried EVERYTHING to get to somebody to rebook my ticket, I have tried to call 5 times and each time the holding time was 50 min. I tried every time for min of 20 min, but my airtime ran out.. I have emailed them, trying to get a rebook, I have tried to get some refund. But NO response!!!. Yesterday I phoned the airlines and they said that all tickets had to be used by Dec 2021. I tried not to cancel from the beginning as I knew everyone suffered from the lockdowns, and I knew I wanted to still use the tickets. I would absolutely recommend people not to to use Travelstart, because if you ran into trouble, it is not possible to speak to a live person!!!!
Thank you for taking my call and sharing your concerns with us. I do apologies for the frustration caused in trying to get assistance.
Regarding your booking - our Amendments and Refunds team have reached out to the airline for assistance as they are no longer able to view the ticket, due to TAAG moving over to a new booking system.
I see our Refunds and Amendments team have also been in contact with you today via email.
As we have discussed I have sent your amendment request for you and your father for a date change - travel end of August.
Once our team receive a response from TAAG regarding your refund and amendment requests they will be in touch via email.
Kind Regards,
Marcelle
Thank you for taking my call and sharing your concerns with us. I do apologies for the frustration caused in trying to get assistance.
Regarding your booking - our Amendments and Refunds team have reached out to the airline for assistance as they are no longer able to view the ticket, due to TAAG moving over to a new booking system.
I see our Refunds and Amendments team have also been in contact with you today via email.
As we have discussed I have sent your amendment request for you and your father for a date change - travel end of August.
Once our team receive a response from TAAG regarding your refund and amendment requests they will be in touch via email.
Kind Regards,
Marcelle