AS
Andre S
1 reviews | Active since Jan 2011
16 Sept 2021, 09:56
NO MORE CALL CENTRE STAFF, TAKES UP TO 72 HOURS TO GET FEEDBACK
I'VE NOW BEEN TRYING FOR A WEEK TO GET HOLD OF SOME TO CHANGE A FLIGHT THAT I NOW LEAVING IN A FEW HOURS,YOU DONT RESPONSE DO MAILS OR YOUR WATSAPP MSGS AND WHEN YOU CALL YOU TELL US THAT YOU DONT HAVE A CALL CENTRE ANY MORE WE MUST WATSAPP, THIS IS REALLY FRUSTRATING THAT YOU CAN NOT MODIFY FLIGHTS ON YOUR WEBSITE SEEING YOU DONT TAKE CALLS ANY MORE. LAST TIME I'M USING YOU.
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Travelstart's replyOfficial
16 Sept 2021, 10:50Hi Andre,
Thanks for reaching out and sorry for the struggle in trying to reach the team to do a date change to your flight.
With borders opening up for travel we are receiving high volumes of booking queries so there is a delay in responding to quotes within 24 hours.
Please be assured we have all hands on deck responding to customers and quickly and efficiently as possible.
I've located your booking for passenger: Mrs Saayman
We received your online contact form requesting a date change for travel in October and the flights have already been suspended so the passenger will not be a no-show.
The booking is sitting with our amendments team who will be in touch via email with a quote.
Kind Regards,
Marcelle
Thanks for reaching out and sorry for the struggle in trying to reach the team to do a date change to your flight.
With borders opening up for travel we are receiving high volumes of booking queries so there is a delay in responding to quotes within 24 hours.
Please be assured we have all hands on deck responding to customers and quickly and efficiently as possible.
I've located your booking for passenger: Mrs Saayman
We received your online contact form requesting a date change for travel in October and the flights have already been suspended so the passenger will not be a no-show.
The booking is sitting with our amendments team who will be in touch via email with a quote.
Kind Regards,
Marcelle
Travelstart's reply16 Sept 2021, 10:50
Official
Hi Andre,
Thanks for reaching out and sorry for the struggle in trying to reach the team to do a date change to your flight.
With borders opening up for travel we are receiving high volumes of booking queries so there is a delay in responding to quotes within 24 hours.
Please be assured we have all hands on deck responding to customers and quickly and efficiently as possible.
I've located your booking for passenger: Mrs Saayman
We received your online contact form requesting a date change for travel in October and the flights have already been suspended so the passenger will not be a no-show.
The booking is sitting with our amendments team who will be in touch via email with a quote.
Kind Regards,
Marcelle
Thanks for reaching out and sorry for the struggle in trying to reach the team to do a date change to your flight.
With borders opening up for travel we are receiving high volumes of booking queries so there is a delay in responding to quotes within 24 hours.
Please be assured we have all hands on deck responding to customers and quickly and efficiently as possible.
I've located your booking for passenger: Mrs Saayman
We received your online contact form requesting a date change for travel in October and the flights have already been suspended so the passenger will not be a no-show.
The booking is sitting with our amendments team who will be in touch via email with a quote.
Kind Regards,
Marcelle