1 reviews | Active since Oct 2020
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This is my second poor review for Travelstart in 2 months!!!!
I have booked tickets on the below reference. Everything was fine until I called the airline directly this morning to be advised that my flight on the below reference to Cape Town has been cancelled. I was not informed of this cancellation and I was told I am now on a new flight out at 8AM on the 12th of September 2021. The airline confirmed that this information was given to the travel agency but clearly Travelstart did not provide this information to me! So when I get to the airport on Sunday morning at 8 AM and missed my flight who was going to be held liable for this flight?!? It is ridiculous that I cannot pick up the phone and have this sorted out in this day and age! I require a MANAGER to call me back immediately to sort this out. I will NEVER use Travelstart again and I will NEVER recommend this company. I am frustrated and disappointed. Please call me urgently and get this sorted out immediately.
Thanks for voicing your concerns and I do apologise for any inconvenience and frustration caused for your flight schedule change.
We try our best to make travel simple and ensure that our customers are satisfied.
With our industry there are various factors that may affect flight time changes, which the airlines & travel agent have no control over. This could be weather related, international airspace agreements, statistical data, technical issues, Covid etc
I have escalated your booking to our Schedule Changes team and a Team Lead will be in contact with you during the course of today to provide feedback and address your concerns.
Kind Regards,
Marcelle
Best regards,
Thanks for voicing your concerns and I do apologise for any inconvenience and frustration caused for your flight schedule change.
We try our best to make travel simple and ensure that our customers are satisfied.
With our industry there are various factors that may affect flight time changes, which the airlines & travel agent have no control over. This could be weather related, international airspace agreements, statistical data, technical issues, Covid etc
I have escalated your booking to our Schedule Changes team and a Team Lead will be in contact with you during the course of today to provide feedback and address your concerns.
Kind Regards,
Marcelle
Best regards,