No Help at all

I booked an International flight via their service from Cape Town to Mumbai under the Etihad banner. I paid the additional charge to get back up service. I need to make some changes and when i called i was told i had to contact the airline directly. So much for the paid for help. I then had a nightmare as they had booked the flights via several airline and each one just kept referring me back to the travel agent, Travel start. Each time i call Travelstart i was on hold or transferred for over 40 mins. If you are going to use this service do it at you own peril. Best is to use it as a reference and then book with the airline directly.