TH
Tasleem H

1 reviews | Active since Nov 2012

27 Mar 2017, 11:20

No feedback or itinerary received since payment made!

<p>I am quite frustrated and annoyed with the poor levels of service received from Travelstart. I booked and paid for my trip on the 10th of March 2017 and have not received any feedback nor my itinerary since! I emailed the agent who assisted me but she does not respond either! I have been on the line for the last hour trying to get assistance and still holding! This is absolutely ridiculous and appalling service. I am spending more time and energy and wasting money on calls trying to get hold of someone who is willing and able to assist! I want my itinerary and confirmation of my booking and vow never to use Travelstart again!</p>

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Replies (2)
Travelstart
Travelstart's reply28 Mar 2017, 16:27
Official

Hi there Tasleem,

As per last night's conversation, can you send me your itemised phone bill and we will add a credit to your next travel.

Our sincerest apologies.

Kind regards

Linda

Travelstart
Travelstart's reply28 Mar 2017, 16:27
Official

Hi there Tasleem,

As per last night's conversation, can you send me your itemised phone bill and we will add a credit to your next travel.

Our sincerest apologies.

Kind regards

Linda