PN
Pam N
1 reviews | Active since Apr 2019
23 Mar 2021, 11:40
NO CUSTOMER SERVICE INTERACTION
I booked a flight on Friday ZA***1, just checked my email and it say cancelled but no refund on my account when the money has gone out. Don't understand why you get contact numbers but no assistance (human voice) to assist. please assist urgently as i have already tried the watsapp with no success. This is fRustrating.
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Replies (1)
Travelstart's replyOfficial
23 Mar 2021, 16:13Hi Pam,
Thank you for reaching out and we appreciate you taking the time to share your feedback and apologise for the struggle in trying to reach our team. We are currently receiving high volumes of booking queries so there is a delay in responding to our customers. Please be assured we have all agents assisting and responding to all our customers reaching out to us as quickly as efficiently as possible.
Looking at your booking I see there was an amount of R97.30 which was processed and our refunds team have since refunded this amount. The funds should reflect back onto the card within the next 2 - 3 working days.
The flight amount of 2971.70 was a pending authorization - Our Ticketing team have emailed the bank to release this amount. This will not be a refund but an adjustment to your balance.
We will give you a call shortly should you have any further payment queries.
Kind Regards,
Marcelle
Thank you for reaching out and we appreciate you taking the time to share your feedback and apologise for the struggle in trying to reach our team. We are currently receiving high volumes of booking queries so there is a delay in responding to our customers. Please be assured we have all agents assisting and responding to all our customers reaching out to us as quickly as efficiently as possible.
Looking at your booking I see there was an amount of R97.30 which was processed and our refunds team have since refunded this amount. The funds should reflect back onto the card within the next 2 - 3 working days.
The flight amount of 2971.70 was a pending authorization - Our Ticketing team have emailed the bank to release this amount. This will not be a refund but an adjustment to your balance.
We will give you a call shortly should you have any further payment queries.
Kind Regards,
Marcelle
Travelstart's reply23 Mar 2021, 16:13
Official
Hi Pam,
Thank you for reaching out and we appreciate you taking the time to share your feedback and apologise for the struggle in trying to reach our team. We are currently receiving high volumes of booking queries so there is a delay in responding to our customers. Please be assured we have all agents assisting and responding to all our customers reaching out to us as quickly as efficiently as possible.
Looking at your booking I see there was an amount of R97.30 which was processed and our refunds team have since refunded this amount. The funds should reflect back onto the card within the next 2 - 3 working days.
The flight amount of 2971.70 was a pending authorization - Our Ticketing team have emailed the bank to release this amount. This will not be a refund but an adjustment to your balance.
We will give you a call shortly should you have any further payment queries.
Kind Regards,
Marcelle
Thank you for reaching out and we appreciate you taking the time to share your feedback and apologise for the struggle in trying to reach our team. We are currently receiving high volumes of booking queries so there is a delay in responding to our customers. Please be assured we have all agents assisting and responding to all our customers reaching out to us as quickly as efficiently as possible.
Looking at your booking I see there was an amount of R97.30 which was processed and our refunds team have since refunded this amount. The funds should reflect back onto the card within the next 2 - 3 working days.
The flight amount of 2971.70 was a pending authorization - Our Ticketing team have emailed the bank to release this amount. This will not be a refund but an adjustment to your balance.
We will give you a call shortly should you have any further payment queries.
Kind Regards,
Marcelle