SV
Samsuddin V
1 reviews | Active since Jun 2018
08 Mar 2022, 09:32
No customer service
I used to book many airtickets from them yearly, it was going well. But now, since last year they removed contact number and intorduced whatsapp number, which replies you after 12 hours and expect you to be online that time, otherwise wait another 12 hours. Their online contact form, replies comes after 5 to 10 days. Useless service. I am no more going to use their service anymore. My ticket reference no is
:Regarding your booking ZA***0
Thanks for contacting us regarding your flight changes for passenger/s:
1.KARIMOV/ASADULLO MR "
Regards Vashi S Y ***
Helpful (0)
Replies (1)0
Replies (1)
Travelstart's replyOfficial
09 Mar 2022, 16:03Hi Samsuddin,
Thank you for reaching out to us.
I have checked the booking and can see that the initial request was done on the 15 February and only reverted to on 01 March. I am very sorry that there had been a delay in the service and query and can assure you we have since activated another means of contact as we were due to do so at the end of last year, but were prevented from it because of the bans and redlisting which created an influx of requests for the team to work through and get under control.
Please see our platforms via which you are able to request assistance and advise as to how you would like to make use of the ticket so that we may assist you:
Online Contact Form: https://www.travelstart.co.za/lp/contact-us
***
Mon-Fri 8:00-17:00
Sat-Sun 9:00-13:00
After hours emergencies
6-8am, 5pm-10pm Mon- Fri
6-9am and 1pm to 10pm Sat-Sun
Please also send an email to ***
Kind Regards,
Melissa
Thank you for reaching out to us.
I have checked the booking and can see that the initial request was done on the 15 February and only reverted to on 01 March. I am very sorry that there had been a delay in the service and query and can assure you we have since activated another means of contact as we were due to do so at the end of last year, but were prevented from it because of the bans and redlisting which created an influx of requests for the team to work through and get under control.
Please see our platforms via which you are able to request assistance and advise as to how you would like to make use of the ticket so that we may assist you:
Online Contact Form: https://www.travelstart.co.za/lp/contact-us
***
Mon-Fri 8:00-17:00
Sat-Sun 9:00-13:00
After hours emergencies
6-8am, 5pm-10pm Mon- Fri
6-9am and 1pm to 10pm Sat-Sun
Please also send an email to ***
Kind Regards,
Melissa
Travelstart's reply09 Mar 2022, 16:03
Official
Hi Samsuddin,
Thank you for reaching out to us.
I have checked the booking and can see that the initial request was done on the 15 February and only reverted to on 01 March. I am very sorry that there had been a delay in the service and query and can assure you we have since activated another means of contact as we were due to do so at the end of last year, but were prevented from it because of the bans and redlisting which created an influx of requests for the team to work through and get under control.
Please see our platforms via which you are able to request assistance and advise as to how you would like to make use of the ticket so that we may assist you:
Online Contact Form: https://www.travelstart.co.za/lp/contact-us
***
Mon-Fri 8:00-17:00
Sat-Sun 9:00-13:00
After hours emergencies
6-8am, 5pm-10pm Mon- Fri
6-9am and 1pm to 10pm Sat-Sun
Please also send an email to ***
Kind Regards,
Melissa
Thank you for reaching out to us.
I have checked the booking and can see that the initial request was done on the 15 February and only reverted to on 01 March. I am very sorry that there had been a delay in the service and query and can assure you we have since activated another means of contact as we were due to do so at the end of last year, but were prevented from it because of the bans and redlisting which created an influx of requests for the team to work through and get under control.
Please see our platforms via which you are able to request assistance and advise as to how you would like to make use of the ticket so that we may assist you:
Online Contact Form: https://www.travelstart.co.za/lp/contact-us
***
Mon-Fri 8:00-17:00
Sat-Sun 9:00-13:00
After hours emergencies
6-8am, 5pm-10pm Mon- Fri
6-9am and 1pm to 10pm Sat-Sun
Please also send an email to ***
Kind Regards,
Melissa