NO CUSTOMER CONSIDERATION

And here I am again, for the third time. Travelstart truly has absolutely no sense of customer service. I receive no feedback to my email queries, no response to the contact form filled in online and spent over an hour waiting to speak to an agent on Monday. I then spent another 40 minutes today with no answer. The “average” wait time they say was 14 minutes??! For god sakes just answer your customers!! I wish I had known what I know now before booking but hopefully can help someone else from going through this misery