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Alice E

1 reviews | Active since Feb 2018

13 May 2021, 11:47

NO CONTACT - NO REFUND NO COMMUNICATION FOR TRAVELSTART!!

I AM FOR THE LAST PAST TWO WEEKS TRYING TO GET MY MONEY BACK THAT NEEDS TO BE REFUNDED. I HAVE SEND EMAILS, TRIED THE WHATSAPP NUMBER BUT NO ONE COMES BACK TO YOU - ONLY AUTOMATED EMAILS OR WHATSAPPS. I HAVE SEND PROOF OF BANKING DETAILS ON THEIR LINK, ON EMAIL AND EVERYWHERE POSSIBLE BUT STILL NO FEEDBACK OR NO MONEY BACK - I BOOKED MY FLIGHT AND GOT AND EMAIL SAYING THAT THE MONEY WILL BE PAID BACK AND THE AMOUNT WHICH IS R2489 FOR REF ZA***4 NOBODY CONTACT YOU AND NO MONEY IS REFUNDED IN TWO WEEKS - VERY POOR SERVICE - HOW CAN I MAKE USE OF THEM AGAIN!!!

0
Replies (3)
Travelstart
Travelstart's reply13 May 2021, 12:41
Official
Hi Alice,

Thank you for taking the time to share your concerns. 

All feedback is appreciated and we regret to hear you have not had a great experience with us.

I would also like to apologise for the frustration and inconvenience caused regarding your refund query. 

Please allow me to take a look at your booking and I will contact you later to provide feedback on the progress of your refund. 

Kind Regards,

Marcelle 



AE
Alice E's update14 May 2021, 09:53
Reviewer Update
Thank you very much Travelstart for your very good response. I will make use of your services again. I think that communication should be looked at, maybe a number that will respond?
thank you
Travelstart
Travelstart's reply14 May 2021, 12:29
Official
Hi Alice, 

Thank you for allowing me to assist with your refund query. 

I'm afraid we had to make the difficult decision to turn off the phones due to high volumes of booking queries and switch to Whatsapp Service. This way one agent would be able to assist more then one customer at a time via our online chat service.

We do however offer the online contact form where you can select the relevant category and in the message inbox put your booking query as well as request a call back. 

Or feel free to email help @ travelstart . com with all your details and you are also able to request a call back. 

I would also like to thank you for taking the time to share your suggestion. All feedback from our customers are appreciated.

Should you wish you are also welcome to change your Star Rating. 

Have a lovely day further. 

Kind Regards,

Marcelle