1 reviews | Active since Apr 2014
No confirmation of booking adjustment received and refund due
I paid for a flexi ticket option which allowed me to change my flight dates from 20 December to 16 December at no extra cost. After discussions with Chantil Buckley from Travel Start requesting for a change of booking I received an email stating that the additional fee payable to change was R106 per person and R9 for my infant baby.
However to my surprise I received an email stating that to change from 20 December to 16 December I needed to pay R1,392.00 which I paid on the 25th of June. I sent a query to Chantil Buckley regarding the issue and on the same day I received an email from Travel Start stating that an error was made on their side as I was only supposed to pay R196.00 so the excess was going to be refunded back to me.
However to date I have not received confirmation of my change of booking from the 20th to the 16th of December and also no confirmation of my refund. I have sent emails and tried using the whatsapp platform and attached all documents but no response.
Not sure why there is no communication whatsoever as I have been patient.
I called earlier and spoke to your wife. I will call again within the next 24 hours to assist you.
Kind Regards,
Melissa
I called earlier and spoke to your wife. I will call again within the next 24 hours to assist you.
Kind Regards,
Melissa
My booking was updated to my preferred date thanks, however for over a month now I have been waiting for my refund. I have emailed Chantil a couple of times but no response regarding the matter.
My booking was updated to my preferred date thanks, however for over a month now I have been waiting for my refund. I have emailed Chantil a couple of times but no response regarding the matter.
Thanks for taking my call earlier and allowing me to assist with your refund query.
I have sent an email from feedback @ travelstart . com requesting your banking details.
Once received I will pass this onto our finance team to finalize the refund for the excess amount paid.
The refund process should take 3 - 5 working days once banking details have been received.
Kind Regards,
Marcelle
Thanks for taking my call earlier and allowing me to assist with your refund query.
I have sent an email from feedback @ travelstart . com requesting your banking details.
Once received I will pass this onto our finance team to finalize the refund for the excess amount paid.
The refund process should take 3 - 5 working days once banking details have been received.
Kind Regards,
Marcelle