RD
Rose D
1 reviews | Active since Jan 2018
04 Dec 2021, 11:01
No communication from Travelstart
Please get back to me regarding my flight cancellation. The automated WhatsApp and telephone number not the app aren’t helping either. I booked a flight for my mother and need to cancel. I’ve been waiting for an agent to get in contact with no luck
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Travelstart's replyOfficial
12 Dec 2021, 13:44Hi Rose,
Thanks for reaching out and apologies for the struggle in trying to reach the team.
We are currently receiving very high volumes of booking queries since the travel bans came into place and our team are trying to assist all passengers queries as quickly as possible.
We have looked at your booking and see you have since been assisted and your flights suspsended as requested.
Confirmation of this has also been sent to the email address showing in your booking.
Kind Regards,
Marcelle
Thanks for reaching out and apologies for the struggle in trying to reach the team.
We are currently receiving very high volumes of booking queries since the travel bans came into place and our team are trying to assist all passengers queries as quickly as possible.
We have looked at your booking and see you have since been assisted and your flights suspsended as requested.
Confirmation of this has also been sent to the email address showing in your booking.
Kind Regards,
Marcelle
Travelstart's reply12 Dec 2021, 13:44
Official
Hi Rose,
Thanks for reaching out and apologies for the struggle in trying to reach the team.
We are currently receiving very high volumes of booking queries since the travel bans came into place and our team are trying to assist all passengers queries as quickly as possible.
We have looked at your booking and see you have since been assisted and your flights suspsended as requested.
Confirmation of this has also been sent to the email address showing in your booking.
Kind Regards,
Marcelle
Thanks for reaching out and apologies for the struggle in trying to reach the team.
We are currently receiving very high volumes of booking queries since the travel bans came into place and our team are trying to assist all passengers queries as quickly as possible.
We have looked at your booking and see you have since been assisted and your flights suspsended as requested.
Confirmation of this has also been sent to the email address showing in your booking.
Kind Regards,
Marcelle