NO Communication!!!

I am appalled at the quality of service.

On the 31st May 2022 I booked a flight through Travelstart (not new to booking with them). I got my booking refence and proceeded to my payment. after completing the payment process I then received an email stating that because my payment and booking was not done simultaneously my booking was cancelled and that I needed to book again. I then called and requested a refund. I then received an email from Yusrah saying "Your refund will be processed as soon as the funds clear in our Nedbank account. Our refunds team will keep you up to date with your refund." It has been a week?

It has now been a week and I have not received ANY response??? I would just like someone to follow up! and give me feedback!