HG
Hester G
1 reviews | Active since May 2013
30 Mar 2020, 10:34
No client service - No response - No refund of plain tickets
It is more 90+ days now that my flight tickets (which I cancelled due to father's admittance in ICU) are not paid back. I've took out insurance the works. They keep on replying on my email response in 24 hours - NOTHING happened - NO response at all. All of this were done and reported BEFORE the lockdown.
Helpful (0)
Replies (4)0
Replies (4)
Travelstart's replyOfficial
30 Mar 2020, 10:45Good day Hester
Thank you for taking the time to provide feedback on the flight booking with Travelstart, and we are sorry to hear you were not pleased with the way your booking was handled.
Please could you send a private message with the booking number, in order for us to check and advise you accordingly.
We do apologize for any inconvenience caused.
Kind regards,
The Travelstart Team
Thank you for taking the time to provide feedback on the flight booking with Travelstart, and we are sorry to hear you were not pleased with the way your booking was handled.
Please could you send a private message with the booking number, in order for us to check and advise you accordingly.
We do apologize for any inconvenience caused.
Kind regards,
The Travelstart Team
Travelstart's reply30 Mar 2020, 10:45
Official
Good day Hester
Thank you for taking the time to provide feedback on the flight booking with Travelstart, and we are sorry to hear you were not pleased with the way your booking was handled.
Please could you send a private message with the booking number, in order for us to check and advise you accordingly.
We do apologize for any inconvenience caused.
Kind regards,
The Travelstart Team
Thank you for taking the time to provide feedback on the flight booking with Travelstart, and we are sorry to hear you were not pleased with the way your booking was handled.
Please could you send a private message with the booking number, in order for us to check and advise you accordingly.
We do apologize for any inconvenience caused.
Kind regards,
The Travelstart Team
HG
Hester G's updateReviewer Update
30 Mar 2020, 10:47I've send A LOT of private messages to your refund email address where the flight number occur.
HG
Hester G's update30 Mar 2020, 10:47
Reviewer Update
I've send A LOT of private messages to your refund email address where the flight number occur.
Travelstart's replyOfficial
30 Mar 2020, 11:07Hello again Hester
Thank you for your feedback.
Your query has been escalated to our refunds team who will check and provide feedback by close of business today.
We do apologise for the stress and inconvenience caused.
Kind regards,
The Travelstart Team
Thank you for your feedback.
Your query has been escalated to our refunds team who will check and provide feedback by close of business today.
We do apologise for the stress and inconvenience caused.
Kind regards,
The Travelstart Team
Travelstart's reply30 Mar 2020, 11:07
Official
Hello again Hester
Thank you for your feedback.
Your query has been escalated to our refunds team who will check and provide feedback by close of business today.
We do apologise for the stress and inconvenience caused.
Kind regards,
The Travelstart Team
Thank you for your feedback.
Your query has been escalated to our refunds team who will check and provide feedback by close of business today.
We do apologise for the stress and inconvenience caused.
Kind regards,
The Travelstart Team
HG
Hester G's updateReviewer Update
30 Mar 2020, 11:12Thank you for the response. I should have considered Hello Peter earlier. Let we see what happened by close of business today.
HG
Hester G's update30 Mar 2020, 11:12
Reviewer Update
Thank you for the response. I should have considered Hello Peter earlier. Let we see what happened by close of business today.