JvG
Jean-Micheal van Greunen
1 reviews | Active since Mar 2019
08 Apr 2019, 15:15
No call back
Good day I have received a call and spoke to somebody that is helping me. He promised me a call back on Last week Monday 01/04/2019 but still no call back. I have sending mails to info@travelstart and feedback@travelstart as requested by travelstart but simply no answer ????????? So that is the reason for sending a reply her perhaps i will get a answer from here as you guys dont answer any mail !!!!!!!!!!! I dont want to complain on here the whole time JUST GET BACK TO MY MAILS OR PHONE ME BACK !!!
Helpful (0)
Replies (4)0
Replies (4)
Travelstart's replyOfficial
08 Apr 2019, 16:12Dear Jean-Micheal van Greunen
Thank you for taking the time to provide your feedback, and I am sorry to hear you are not pleased with the recent interaction with our staff.
A customer relations team member will be in contact during the course of the day, to discuss your query.
Regards, The Travelstart Team
Thank you for taking the time to provide your feedback, and I am sorry to hear you are not pleased with the recent interaction with our staff.
A customer relations team member will be in contact during the course of the day, to discuss your query.
Regards, The Travelstart Team
Travelstart's reply08 Apr 2019, 16:12
Official
Dear Jean-Micheal van Greunen
Thank you for taking the time to provide your feedback, and I am sorry to hear you are not pleased with the recent interaction with our staff.
A customer relations team member will be in contact during the course of the day, to discuss your query.
Regards, The Travelstart Team
Thank you for taking the time to provide your feedback, and I am sorry to hear you are not pleased with the recent interaction with our staff.
A customer relations team member will be in contact during the course of the day, to discuss your query.
Regards, The Travelstart Team
Travelstart's replyOfficial
08 Apr 2019, 16:19Hi Jean-Micheal van Greunen
Thank you for taking the time to speak to me today.
As discussed, I will be in contact during office hours tomorrow, between 08:00 and 17:00 with the outcome of your query.
Kind regards,
Melony at Travelstart
Thank you for taking the time to speak to me today.
As discussed, I will be in contact during office hours tomorrow, between 08:00 and 17:00 with the outcome of your query.
Kind regards,
Melony at Travelstart
Travelstart's reply08 Apr 2019, 16:19
Official
Hi Jean-Micheal van Greunen
Thank you for taking the time to speak to me today.
As discussed, I will be in contact during office hours tomorrow, between 08:00 and 17:00 with the outcome of your query.
Kind regards,
Melony at Travelstart
Thank you for taking the time to speak to me today.
As discussed, I will be in contact during office hours tomorrow, between 08:00 and 17:00 with the outcome of your query.
Kind regards,
Melony at Travelstart
JvG
Jean-Micheal van Greunen's updateReviewer Update
26 Apr 2019, 16:21Hi, once again i have sent emails but with no reply. I am very happy and this matter was/is resolved etc. I would now just like to know when this refund will take place as it is almost a month now with nothing happening regarding this refund ????
JvG
Jean-Micheal van Greunen's update26 Apr 2019, 16:21
Reviewer Update
Hi, once again i have sent emails but with no reply. I am very happy and this matter was/is resolved etc. I would now just like to know when this refund will take place as it is almost a month now with nothing happening regarding this refund ????
Travelstart's replyOfficial
29 Apr 2019, 14:55Hi Jean-Micheal
I have checked with our refunds team and the funds should reflect in your account later this week.
We do apologize for the delay and any inconvenience caused.
Please let me know if there is anything else we can assist with.
Kind regards,
Melony at Travelstart
I have checked with our refunds team and the funds should reflect in your account later this week.
We do apologize for the delay and any inconvenience caused.
Please let me know if there is anything else we can assist with.
Kind regards,
Melony at Travelstart
Travelstart's reply29 Apr 2019, 14:55
Official
Hi Jean-Micheal
I have checked with our refunds team and the funds should reflect in your account later this week.
We do apologize for the delay and any inconvenience caused.
Please let me know if there is anything else we can assist with.
Kind regards,
Melony at Travelstart
I have checked with our refunds team and the funds should reflect in your account later this week.
We do apologize for the delay and any inconvenience caused.
Please let me know if there is anything else we can assist with.
Kind regards,
Melony at Travelstart