No assistance from Travelstart in obtaining a full refund due to cancellation of a flight that would be delayed for 3 days.

My granddaughter was scheduled to leave on Kenyan Airways (booked through Travelstart) at 14:05 today, flight ref KQ785 from Cape Town to Nairobi (then for a connecting flight to Mauritius). Only early in the morning did she receive a SMS directly from Kenyan Airways stating the flight had been delayed 2 hours. No such notification was received from Travelstart and when we contacted them they were not even aware of the 2 hr. delay and later confirmed the flight has been totally cancelled and that the next flight was only going to be next Tuesday in 3 days time. As this delay was not convenient we had to cancel and were told that they could not refund the full R11,000 only R9,000. Travelstart appeared not to be phased about this and did not offer to pursue with Kenyan Airlines for a full refund, as the delay of 3 days was not under the control of my granddaughter.