1 reviews | Active since Dec 2016

08 May 2022, 12:27

No appetide to resolve problems.

This is follow up to previous review. After two years as per Travelstart they have refunded the cancelled flight. However they, if refunded, transferred the money to an account that was closed for more than a year. They are expexting me to find the funds but cannot produce an authentic deposit instruction from a ligitimit bank with s tracing number to at least have a reference to commence such a search. The bank they claimed to have received the transfer informed that they would have returned funds if the nominated account was no longer active. The fact that the same bank as currently under Western sanctions because of Ukraine conflict will not make it any easier.

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Replies (1)
Travelstart
Travelstart's reply09 May 2022, 14:16
Official
Hi Michael, thank you for the revert.

I have located your response on email and sent you a reply.  Please can you advise and let me know the required information so that we can further assist you.  Also note the banks do not provide us with the requested information due to government laws PCI and POPIA.  We also do not see when if funds bounce back as they would go to the airline and not Travelstart.  I am very sorry that you are experiencing all this and will looking forward to your additional information so that I can assist you.

Kind Regards,
Melissa