No after ticket purchase assistance

Item: Travelstart
Rating: 1
Author: Etienne P

Do not expect any after ticket purchase service. E-messages via their website goes unanswered. Even when urgent call back is requested. I am in a foreign country and can not change my ticket. I called their Cape Town number only to be told that the waiting time is 38 minutes. One can not make changes online and airline refuses to make changes and directs you back to travel start. Dont book via this company for international travel.

Helpful (0)

Replies (1)

Travelstart's replyOfficial

27 Apr 2022, 13:32

Hi Etienne,

Thank you for reaching out to us.

Please note I am very sorry that you did not obtain the assistance required to amend the booking. I have checked at the information and can see that you made contact with us on 19 April and instructed us to leave the booking as is. I am very sorry that you had not received the requested assistance prior to this. Should you wish to address your concerns further, please email us on ***

Kind Regards,
Melissa

Travelstart's reply27 Apr 2022, 13:32

Official