1 reviews | Active since Oct 2017
No accountability travel agent
Vouchers nowhere to be found..
Below email is correspondence from travel start when i requested a refund due to Covid 19 pandemic cause i couldnt Fly, today I am being told by Fly Safair my Booking n0. ENFIRJ is a "No show".
Travel Start has no accountability at All...
Melony Lewis (Travelstart) Mar 31, 11:15 EEST Good morning Thabang
Thank you for your email and I do apologise for the delayed response.
Please be advised that certain airlines around the world are offering clients a Travelbank Voucher / credit option instead of refunding their passengers. Please note, that Flysafair is only giving the voucher option (to be used for travel later in the year) for flights affected during the lock down period 26th March - Sunday 19th April (Flysafair only).
As per Flysafair, their flights from Thursday 26th March 2020 - Sunday 19th April 2020 (both dates inclusive), will not be operating at all. Flights are back in the system for sale for travel from 20th April 2020.
Flights before the 26th March were operating as per normal airline schedule, and as your flight was scheduled for 25th March 2020, normal cancellations penalties would apply. As FA is a low cost carrier, their tickets are non-refundable.
I am sorry this is not what you wanted to hear today, unfortunately we as the travel agent need to adhere to the airline conditions as stipulated by each individual airline. Once again, we do apologise for any inconvenience caused. Regards Melony Lewis Customer Relations Team – Tel: *** E-mail: *** Travelstart Disclaimer This email was sent to you by Travelstart Online Travel Operations Pty LTD. Longkloof Studios, Block B Darters Road, Gardens,Cape Town, South Africa 8000 We love talent. We are recruiting
Thank you for reaching out to us with regards to your booking.
I have checked the information and can see that you have spoken to one of our Agents. As advised there was no voucher issued when you were in contact with us during March as the flight was still operational and we had advised you accordingly. We have now stated that you may contact the airline as this is a low cost carrier and we do not have access to their system and you can apply for a refund on the ticket.
We are unable to advise as to what the refundable amount will be as the airline would have to look into the query and make that decision.
Should this have been a general airline and not a low cost carrier we would have been able to assist you, but as advised low cost carriers work in their own system and are governed by their own conditions.
Wishing you all the best.
Kind Regards,
Travelstart
Thank you for reaching out to us with regards to your booking.
I have checked the information and can see that you have spoken to one of our Agents. As advised there was no voucher issued when you were in contact with us during March as the flight was still operational and we had advised you accordingly. We have now stated that you may contact the airline as this is a low cost carrier and we do not have access to their system and you can apply for a refund on the ticket.
We are unable to advise as to what the refundable amount will be as the airline would have to look into the query and make that decision.
Should this have been a general airline and not a low cost carrier we would have been able to assist you, but as advised low cost carriers work in their own system and are governed by their own conditions.
Wishing you all the best.
Kind Regards,
Travelstart