KM
Khomotjo M
1 reviews | Active since Dec 2018
21 Dec 2018, 16:46
Nightmare experience with Travelstart!!!
Absolutely zero customer service !!!
I have booked a ticket with Travelstart but not able to travel due to bereavement in the family.I sent multiple e-mails to their urgent@travelstart address and still no response almost 15 hours later. The call centre is the worst, waiting period of 30 minutes plus. I have tried calling over 10 times already and each time waiting for 30 minutes plus with no response.
Absolute Nightmare !!
Helpful (0)
Replies (6)0
Replies (6)
Travelstart's replyOfficial
21 Dec 2018, 17:02Dear K****tjo Mabotja
thank you for taking my call. We would like to convey our most sincere condolences for your loss. Please be advised that we will apply for a waiver of the cancellation conditions due to the bereavement.
We will await your response to our email.
With thanks
***nor at Travelstart
thank you for taking my call. We would like to convey our most sincere condolences for your loss. Please be advised that we will apply for a waiver of the cancellation conditions due to the bereavement.
We will await your response to our email.
With thanks
***nor at Travelstart
Travelstart's reply21 Dec 2018, 17:02
Official
Dear K****tjo Mabotja
thank you for taking my call. We would like to convey our most sincere condolences for your loss. Please be advised that we will apply for a waiver of the cancellation conditions due to the bereavement.
We will await your response to our email.
With thanks
***nor at Travelstart
thank you for taking my call. We would like to convey our most sincere condolences for your loss. Please be advised that we will apply for a waiver of the cancellation conditions due to the bereavement.
We will await your response to our email.
With thanks
***nor at Travelstart
KM
Khomotjo M's updateReviewer Update
21 Dec 2018, 17:30Thanks ***nor,
KM
Khomotjo M's update21 Dec 2018, 17:30
Reviewer Update
Thanks ***nor,
KM
Khomotjo M's updateReviewer Update
15 Jan 2019, 15:49Hi ***nor,
Sent all documents as requested.
Await response.
Regards,
K
KM
Khomotjo M's update15 Jan 2019, 15:49
Reviewer Update
Hi ***nor,
Sent all documents as requested.
Await response.
Regards,
K
Travelstart's replyOfficial
15 Jan 2019, 16:11Hi K****tjo
Thank you for your reply.
Have good day
Kind regards
Avril
Thank you for your reply.
Have good day
Kind regards
Avril
Travelstart's reply15 Jan 2019, 16:11
Official
Hi K****tjo
Thank you for your reply.
Have good day
Kind regards
Avril
Thank you for your reply.
Have good day
Kind regards
Avril
KM
Khomotjo M's updateReviewer Update
02 Feb 2019, 08:34Dear Avril and ***nor,
I received my full refund this morning.
Thanks a lot with the prompt service.
One Happy customer :)
Regards,
K
KM
Khomotjo M's update02 Feb 2019, 08:34
Reviewer Update
Dear Avril and ***nor,
I received my full refund this morning.
Thanks a lot with the prompt service.
One Happy customer :)
Regards,
K
Travelstart's replyOfficial
02 Feb 2019, 08:47Dear K****tjo Mabotja
we are very happy to hear that you have received the funds!
We are glad to have been of assistance and look forward to welcoming you back on our site.
Please do take a moment to share your satisfaction with Travelstart and me on Hellopeter: http://hellopeter.com/write-report.
With kind regards,
***nor at Travelstart
we are very happy to hear that you have received the funds!
We are glad to have been of assistance and look forward to welcoming you back on our site.
Please do take a moment to share your satisfaction with Travelstart and me on Hellopeter: http://hellopeter.com/write-report.
With kind regards,
***nor at Travelstart
Travelstart's reply02 Feb 2019, 08:47
Official
Dear K****tjo Mabotja
we are very happy to hear that you have received the funds!
We are glad to have been of assistance and look forward to welcoming you back on our site.
Please do take a moment to share your satisfaction with Travelstart and me on Hellopeter: http://hellopeter.com/write-report.
With kind regards,
***nor at Travelstart
we are very happy to hear that you have received the funds!
We are glad to have been of assistance and look forward to welcoming you back on our site.
Please do take a moment to share your satisfaction with Travelstart and me on Hellopeter: http://hellopeter.com/write-report.
With kind regards,
***nor at Travelstart