JV
Jurgen V
1 reviews | Active since Jul 2013
17 Dec 2020, 11:02
Nightmare and they dont answer emails, chat, calls. Left high and dry
I booked tickets for myself and my girlfriend to fly to Northern Ireland on the 15th of December. Travelstart then said the tickets were cancelled and gave me a date on the 14th to fly out with a 36 hour layover. I contacted them to move the tickets to the 17th and they said its fine.
Its the 17th today and I don't have any tickets and I cant get hold of Travelstart at all! I called Virgin Atlantic to check and only 1 booking was made for myself with no connecting flight so I would have been left in Heathrow with no ticket to get to Belfast. R 20 000 lost and no ones answering emails, online chat or calls.
I will never use them again.
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Replies (2)0
Replies (2)
Travelstart's replyOfficial
17 Dec 2020, 14:46Hi Jurgen,
Thanks for voicing your concerns and I do apologise for any inconvenience and frustration caused for your flight schedule change.
We try our best to make travel simple and ensure that our customers are satisfied.
With our industry there are various factors that may affect flight time changes, which the airlines & travel agent have no control over. This could be weather related, international airspace agreements, statistical data or technical issues, Covid etc
I see Lee-Anne has been in contact with you and waiting for confirmation. Once this has been received we can reissue the flights.
She will be in contact with you later today.
Kind Regards,
Travestart
Thanks for voicing your concerns and I do apologise for any inconvenience and frustration caused for your flight schedule change.
We try our best to make travel simple and ensure that our customers are satisfied.
With our industry there are various factors that may affect flight time changes, which the airlines & travel agent have no control over. This could be weather related, international airspace agreements, statistical data or technical issues, Covid etc
I see Lee-Anne has been in contact with you and waiting for confirmation. Once this has been received we can reissue the flights.
She will be in contact with you later today.
Kind Regards,
Travestart
Travelstart's reply17 Dec 2020, 14:46
Official
Hi Jurgen,
Thanks for voicing your concerns and I do apologise for any inconvenience and frustration caused for your flight schedule change.
We try our best to make travel simple and ensure that our customers are satisfied.
With our industry there are various factors that may affect flight time changes, which the airlines & travel agent have no control over. This could be weather related, international airspace agreements, statistical data or technical issues, Covid etc
I see Lee-Anne has been in contact with you and waiting for confirmation. Once this has been received we can reissue the flights.
She will be in contact with you later today.
Kind Regards,
Travestart
Thanks for voicing your concerns and I do apologise for any inconvenience and frustration caused for your flight schedule change.
We try our best to make travel simple and ensure that our customers are satisfied.
With our industry there are various factors that may affect flight time changes, which the airlines & travel agent have no control over. This could be weather related, international airspace agreements, statistical data or technical issues, Covid etc
I see Lee-Anne has been in contact with you and waiting for confirmation. Once this has been received we can reissue the flights.
She will be in contact with you later today.
Kind Regards,
Travestart
JV
Jurgen V's updateReviewer Update
10 Jan 2021, 21:12So I payed an Extra R5000 to get my girlfriends return ticket changed to today the 10 of Jan and now my girlfriend is stranded at Heathrow airport as the return flight has been cancelled without any notifications! Im disgusted with Virgin and Travelstart!
JV
Jurgen V's update10 Jan 2021, 21:12
Reviewer Update
So I payed an Extra R5000 to get my girlfriends return ticket changed to today the 10 of Jan and now my girlfriend is stranded at Heathrow airport as the return flight has been cancelled without any notifications! Im disgusted with Virgin and Travelstart!