SC
Safeera C
1 reviews | Active since Jul 2020
11 Aug 2021, 21:19
NEVER WILL USE TRAVELSTART AGAIN - STILL WAITING FOR MY REFUND
Travel start is the worst ever!!!! They do not respond - no contact details at all and they sitting with my money they need to refund. They too busy to keep their whatsapp line running too. Guys please dont trust them with your money - rather book straight from the websites its safer
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Travelstart's replyOfficial
11 Aug 2021, 23:19Hi Safeera,
Thanks for taking the time to share your feedback and sorry to hear you have not had a great experience when booking with us.
I've called up your booking and see payment failed. An email was sent advising this.
I see you reach out to us via email and our team responded soon after asking:
""Did you make a new Booking on our Website?
Thanks for taking the time to share your feedback and sorry to hear you have not had a great experience when booking with us.
I've called up your booking and see payment failed. An email was sent advising this.
I see you reach out to us via email and our team responded soon after asking:
""Did you make a new Booking on our Website?
Did you also send the guaranteed proof of payment.
I have done a search with your email address and could not find a second booking.""
The new booking which was made later had a different email address, so the agent was not able to locate the 2nd booking and allocate the funds towards the new booking.
We have now received both reference numbers as well as the EFT.
Banking details were received this evening and your booking has been sent through to our finance team to process the refund tomorrow.
You will receive the guaranteed proof of payment by 5pm.
Kind Regards,
Marcelle
The new booking which was made later had a different email address, so the agent was not able to locate the 2nd booking and allocate the funds towards the new booking.
We have now received both reference numbers as well as the EFT.
Banking details were received this evening and your booking has been sent through to our finance team to process the refund tomorrow.
You will receive the guaranteed proof of payment by 5pm.
Kind Regards,
Marcelle
Travelstart's reply11 Aug 2021, 23:19
Official
Hi Safeera,
Thanks for taking the time to share your feedback and sorry to hear you have not had a great experience when booking with us.
I've called up your booking and see payment failed. An email was sent advising this.
I see you reach out to us via email and our team responded soon after asking:
""Did you make a new Booking on our Website?
Thanks for taking the time to share your feedback and sorry to hear you have not had a great experience when booking with us.
I've called up your booking and see payment failed. An email was sent advising this.
I see you reach out to us via email and our team responded soon after asking:
""Did you make a new Booking on our Website?
Did you also send the guaranteed proof of payment.
I have done a search with your email address and could not find a second booking.""
The new booking which was made later had a different email address, so the agent was not able to locate the 2nd booking and allocate the funds towards the new booking.
We have now received both reference numbers as well as the EFT.
Banking details were received this evening and your booking has been sent through to our finance team to process the refund tomorrow.
You will receive the guaranteed proof of payment by 5pm.
Kind Regards,
Marcelle
The new booking which was made later had a different email address, so the agent was not able to locate the 2nd booking and allocate the funds towards the new booking.
We have now received both reference numbers as well as the EFT.
Banking details were received this evening and your booking has been sent through to our finance team to process the refund tomorrow.
You will receive the guaranteed proof of payment by 5pm.
Kind Regards,
Marcelle