BS
Bela S
1 reviews | Active since Jul 2021
30 Jul 2021, 15:54
never will i ever use travelstart again
i have been trying to get a refund since covid hit in march 2020 and nobody answers their phone went to their office in cape town a girl by the name of tracy said we should expect refund nothing has been done phoned taag they said no refund cancellation has been received .
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Replies (1)
Travelstart's replyOfficial
31 Jul 2021, 12:44Hi Bela,
Thanks for reaching out and taking the time to share your concerns.
I am sorry that your refund has taken long to finalise. The airlines are experiencing delays in processing refunds due high numbers of refund requests received globally.
Looking at the history of your booking we received an email on the 30 April 2021
""after much consideration louis has decided to cancel his tickets and he would like a refund ""
Our Refunds team submitted for a refund the following day (1st May 2021). Please find below refund application numbers which confirms we submitted for a refund to the airline:
DT RA *** and ***
An email was also sent providing the following information of time frame for a refund from the airline:
""Dear Bela,
We hope this email finds you well.
We would like to inform you that we have issued a refund application requesting a full refunds from the airlines BRITISH AIRWAYS, TAAG, TAP PORTUGAL.
The refund will be done to your card. It usually takes about 10 to 12 weeks before the airline authorizes the refund. In the case of TAAG and TAP PORTUGAL this process can take 3 to 6 months.
Once the Airlines has finalize your refunds, we can refund to the card, we need your encrypted credit card details(4790 ***X ***X 1163). Please send us ONLY forward the missing digits Expiry date.
We thank you for your patience.
Kind regards,
Travelstart""
Due to the current situation significant delays are to be expected. Sometimes 6 months or even longer. As the airline sits with all funds of fare and taxes, any refund due would need to be processed by the airline from their side.
We do understand the frustration in waiting on a refund but please be assured the airlines are trying to process refunds as quickly as possible.
I will give you a call on the number provided to answer any further questions you might have.
Kind Regards,
Marcelle
Thanks for reaching out and taking the time to share your concerns.
I am sorry that your refund has taken long to finalise. The airlines are experiencing delays in processing refunds due high numbers of refund requests received globally.
Looking at the history of your booking we received an email on the 30 April 2021
""after much consideration louis has decided to cancel his tickets and he would like a refund ""
Our Refunds team submitted for a refund the following day (1st May 2021). Please find below refund application numbers which confirms we submitted for a refund to the airline:
DT RA *** and ***
An email was also sent providing the following information of time frame for a refund from the airline:
""Dear Bela,
We hope this email finds you well.
We would like to inform you that we have issued a refund application requesting a full refunds from the airlines BRITISH AIRWAYS, TAAG, TAP PORTUGAL.
The refund will be done to your card. It usually takes about 10 to 12 weeks before the airline authorizes the refund. In the case of TAAG and TAP PORTUGAL this process can take 3 to 6 months.
Once the Airlines has finalize your refunds, we can refund to the card, we need your encrypted credit card details(4790 ***X ***X 1163). Please send us ONLY forward the missing digits Expiry date.
We thank you for your patience.
Kind regards,
Travelstart""
Due to the current situation significant delays are to be expected. Sometimes 6 months or even longer. As the airline sits with all funds of fare and taxes, any refund due would need to be processed by the airline from their side.
We do understand the frustration in waiting on a refund but please be assured the airlines are trying to process refunds as quickly as possible.
I will give you a call on the number provided to answer any further questions you might have.
Kind Regards,
Marcelle
Travelstart's reply31 Jul 2021, 12:44
Official
Hi Bela,
Thanks for reaching out and taking the time to share your concerns.
I am sorry that your refund has taken long to finalise. The airlines are experiencing delays in processing refunds due high numbers of refund requests received globally.
Looking at the history of your booking we received an email on the 30 April 2021
""after much consideration louis has decided to cancel his tickets and he would like a refund ""
Our Refunds team submitted for a refund the following day (1st May 2021). Please find below refund application numbers which confirms we submitted for a refund to the airline:
DT RA *** and ***
An email was also sent providing the following information of time frame for a refund from the airline:
""Dear Bela,
We hope this email finds you well.
We would like to inform you that we have issued a refund application requesting a full refunds from the airlines BRITISH AIRWAYS, TAAG, TAP PORTUGAL.
The refund will be done to your card. It usually takes about 10 to 12 weeks before the airline authorizes the refund. In the case of TAAG and TAP PORTUGAL this process can take 3 to 6 months.
Once the Airlines has finalize your refunds, we can refund to the card, we need your encrypted credit card details(4790 ***X ***X 1163). Please send us ONLY forward the missing digits Expiry date.
We thank you for your patience.
Kind regards,
Travelstart""
Due to the current situation significant delays are to be expected. Sometimes 6 months or even longer. As the airline sits with all funds of fare and taxes, any refund due would need to be processed by the airline from their side.
We do understand the frustration in waiting on a refund but please be assured the airlines are trying to process refunds as quickly as possible.
I will give you a call on the number provided to answer any further questions you might have.
Kind Regards,
Marcelle
Thanks for reaching out and taking the time to share your concerns.
I am sorry that your refund has taken long to finalise. The airlines are experiencing delays in processing refunds due high numbers of refund requests received globally.
Looking at the history of your booking we received an email on the 30 April 2021
""after much consideration louis has decided to cancel his tickets and he would like a refund ""
Our Refunds team submitted for a refund the following day (1st May 2021). Please find below refund application numbers which confirms we submitted for a refund to the airline:
DT RA *** and ***
An email was also sent providing the following information of time frame for a refund from the airline:
""Dear Bela,
We hope this email finds you well.
We would like to inform you that we have issued a refund application requesting a full refunds from the airlines BRITISH AIRWAYS, TAAG, TAP PORTUGAL.
The refund will be done to your card. It usually takes about 10 to 12 weeks before the airline authorizes the refund. In the case of TAAG and TAP PORTUGAL this process can take 3 to 6 months.
Once the Airlines has finalize your refunds, we can refund to the card, we need your encrypted credit card details(4790 ***X ***X 1163). Please send us ONLY forward the missing digits Expiry date.
We thank you for your patience.
Kind regards,
Travelstart""
Due to the current situation significant delays are to be expected. Sometimes 6 months or even longer. As the airline sits with all funds of fare and taxes, any refund due would need to be processed by the airline from their side.
We do understand the frustration in waiting on a refund but please be assured the airlines are trying to process refunds as quickly as possible.
I will give you a call on the number provided to answer any further questions you might have.
Kind Regards,
Marcelle