RH
Robyn H

1 reviews | Active since Apr 2017

07 Jun 2022, 11:14

NEVER USE TRAVELSTART FOIR YOUR TRAVEL REQUIREMENTS.

They always have a story! A bunch of *****! DONT EVER BOOK WITH THEM!!! I booked through Travelstart to fly to UK on Qatar, best prices.... but am paying big time now??? I need to change my booking on my return flight. Firstly,, you cannot physically speak to anyone, you HAVE to do it on the online form, what a copout! Secondly with previous requests, it took 3 weeks for them to respond! Now with the changes I requested, they got back to me with an alternative booking date, with a charge of R14. I had to accept this booking by 1pm, I did this by 11am. They came straight back and said the flights had been sold! What a load of *******, the next offer was R26 000 to change for 2 pax! I decided to change the departure airport as well as date, and checked online for availability. There are plenty flights on the fare I have currently. when I requested this change, I am told sorry no flight availability. What utter nonsense!!! Why are you playing pathetic games here?? I called Qatar, unfortunately they cannot make changes to the booking because I booked through Travelstart. They sure do have me by the short and curlys!! I am going to take this to the highest forum in the travel industry. You don't deserve to be in business!!

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Replies (3)
RH
Robyn H's update07 Jun 2022, 11:35
Reviewer Update
I have just checked, these ****** are not even members of ASATA!!! DO NOT TOUCH THEM!
Travelstart
Travelstart's reply07 Jun 2022, 12:54
Official
Hi Robyn,

Thank you for taking my call.

As advised the airline has updated their fare construction and a new booking is not the same as a rebooking.  When looking at a new booking the airline offers a sale fare or subsidised fare to entices travellers and when rebooking the airline provides actual season rates.  I have emailed the airline to verify the cost as I can see the same class available, it is only that it is not matching with the previous fare and prompting us to upgrade  and charge the difference.

Please keep an eye out for my revert. 

Kind Regards,
Melissa 
RH
Robyn H's update09 Jun 2022, 06:25
Reviewer Update
Good morning Melissa,
i am still waiting for your return call. please contact me. thank you. Robyn