1 reviews | Active since May 2021
Never use Travelstart
Customer service is TERRIBLE. I first got in contact regarding a flight reschedule on the 23rd of APRIL. Today, the 3rd of May I hear back for the first time in regards to this, despite being told multiple times that I will be sent an email... NEVER RECEIVING ONE. They are now claiming that I am not able to get a refund, despite the fact that I had to book an entirely new flight, due to TRAVELSTART'S INEFFICIENCY. Nevermind the terrible customer service, they are absolutely an absolutely terrible company and should NEVER be used. Impossible to get in contact with anyone, even when trying to organise URGENTLY for the same day, no response is received at all. Stay far away from this company, they are utterly useless when it comes to customer service.
Thank you for contacting us and taking the time to share your concerns with us.
I regret to hear you have not had a great experience when trying to do a date change to your booking of pleased with the service provided.
I've called up your booking and see on the 22rd April you filled out our contact form and requested a date change to an earlier flight. However no date was provided.
"Customer query: I need to change my return flight from Cape Town to Johannesburg to an earlier date if possible."
Our team responded the next day:
"Kindly follow the link provided to advise as to which date you would like to have your flight amended to in order for us to assist with a quotation:
https://www.travelstart.co.za/lp/contact-us
Insert your details and select applicable option for your booking to receive attention as our email inboxes are currently inundated with backlog of queries and can be delayed.
Please take note that all changes are to be processed a minimum of 24hrs prior to departure of the original flight."
I am not able to find further communication where a new date was provided so our team was not able to assist with a quote.
Thank you for providing a contact number.
We will contact you shortly to assist over the phone, if you could let us know to what email address you reached out to us on providing us new dates of travel and we can look into this.
Kind Regards,
Marcelle
Thank you for contacting us and taking the time to share your concerns with us.
I regret to hear you have not had a great experience when trying to do a date change to your booking of pleased with the service provided.
I've called up your booking and see on the 22rd April you filled out our contact form and requested a date change to an earlier flight. However no date was provided.
"Customer query: I need to change my return flight from Cape Town to Johannesburg to an earlier date if possible."
Our team responded the next day:
"Kindly follow the link provided to advise as to which date you would like to have your flight amended to in order for us to assist with a quotation:
https://www.travelstart.co.za/lp/contact-us
Insert your details and select applicable option for your booking to receive attention as our email inboxes are currently inundated with backlog of queries and can be delayed.
Please take note that all changes are to be processed a minimum of 24hrs prior to departure of the original flight."
I am not able to find further communication where a new date was provided so our team was not able to assist with a quote.
Thank you for providing a contact number.
We will contact you shortly to assist over the phone, if you could let us know to what email address you reached out to us on providing us new dates of travel and we can look into this.
Kind Regards,
Marcelle