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Patrick M
1 reviews | Active since Oct 2009
08 Mar 2022, 13:58
Never use Travelstart
"Service" ranges from non-existent to pathetic! From the outside, it looks like they are crumbling out of business. Their site includes conditions like "The Cancel within 7 days product allows you to cancel your flight within seven days after you’ve completed your booking! You will then get a full refund of airfare and taxes for any reason. This product is only available for international flights and when the departure date is more than 15 days away"... but when you try to cancel you are advised it doesn't apply!! Then the cancellation penalty is 50% (about R2700) and although one paid within hours the refund takes "The Airline industry standard for processing refunds is 12 to 24 weeks"!!!
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Replies (1)
Travelstart's replyOfficial
09 Mar 2022, 15:23Hi Patrick,
Thank you for reaching out to us.
I have checked the booking and can advise that there is no cancellation or refund product on the reference number provided and I have also checked the confirmation email and the only products added is a flexi change product and automated check-in. I have done a search for other booking and located 4 failed bookings. Travelstart is governed by the airline regulations and we are unable to overrule the airline directives as the ticket belongs to them and they hold the funds on the booking.
Please note that TAAG is currently not processing refunds and we had been advised to wait until the airline instructs us to action the refund requests with them, thus we have advised on an extended refund waiting period.
I am very sorry that you are not satisfied with the service rendered and can assure you that we are working on ways to improve the level of service and consistency.
Should you have any further concerns please email me on feedback @ travelstart . com
Kind Regards,
Melissa
Thank you for reaching out to us.
I have checked the booking and can advise that there is no cancellation or refund product on the reference number provided and I have also checked the confirmation email and the only products added is a flexi change product and automated check-in. I have done a search for other booking and located 4 failed bookings. Travelstart is governed by the airline regulations and we are unable to overrule the airline directives as the ticket belongs to them and they hold the funds on the booking.
Please note that TAAG is currently not processing refunds and we had been advised to wait until the airline instructs us to action the refund requests with them, thus we have advised on an extended refund waiting period.
I am very sorry that you are not satisfied with the service rendered and can assure you that we are working on ways to improve the level of service and consistency.
Should you have any further concerns please email me on feedback @ travelstart . com
Kind Regards,
Melissa
Travelstart's reply09 Mar 2022, 15:23
Official
Hi Patrick,
Thank you for reaching out to us.
I have checked the booking and can advise that there is no cancellation or refund product on the reference number provided and I have also checked the confirmation email and the only products added is a flexi change product and automated check-in. I have done a search for other booking and located 4 failed bookings. Travelstart is governed by the airline regulations and we are unable to overrule the airline directives as the ticket belongs to them and they hold the funds on the booking.
Please note that TAAG is currently not processing refunds and we had been advised to wait until the airline instructs us to action the refund requests with them, thus we have advised on an extended refund waiting period.
I am very sorry that you are not satisfied with the service rendered and can assure you that we are working on ways to improve the level of service and consistency.
Should you have any further concerns please email me on feedback @ travelstart . com
Kind Regards,
Melissa
Thank you for reaching out to us.
I have checked the booking and can advise that there is no cancellation or refund product on the reference number provided and I have also checked the confirmation email and the only products added is a flexi change product and automated check-in. I have done a search for other booking and located 4 failed bookings. Travelstart is governed by the airline regulations and we are unable to overrule the airline directives as the ticket belongs to them and they hold the funds on the booking.
Please note that TAAG is currently not processing refunds and we had been advised to wait until the airline instructs us to action the refund requests with them, thus we have advised on an extended refund waiting period.
I am very sorry that you are not satisfied with the service rendered and can assure you that we are working on ways to improve the level of service and consistency.
Should you have any further concerns please email me on feedback @ travelstart . com
Kind Regards,
Melissa