aM
adrian M
1 reviews | Active since Mar 2021
15 Mar 2021, 08:25
Never use Travelstart
Made a booking through Travelstart and then wanted extend my holiday by one day. Went on Travelstart Website and app**** for changed booking. I paid and extended my holiday accommodation but could not get the flight changed through Travelstart. I received repeated emails from Travelstart requesting that I confirm changes within 24 hours which I did, but never managed to get the booking changed. I tried phoning whilst on holiday but to no avail. We eventually had to fly home a day early and forfeit the extra day paid for.
I will never, never, never use them again. It is the most frustrating company to use
Adrian Meerburg
Helpful (0)
Replies (3)0
Replies (3)
Travelstart's replyOfficial
15 Mar 2021, 10:10Hi Adrian,
We appreciate you taking the time to share your feedback and regret to hear you have not had a great experience when booking with us or pleased with the service provided.
We've searched using your name and surname and located your booking.
I see our team emailed a quote on the 2nd March. They requested in the quote that confirmation for the applicable change would needs to be received by 17h00 SA time the same day the quote was emailed.
We received your confirmation for the date change on the 8th March which means the quote emailed the week before was no longer valid. Our Fares team then sent an updated quote on the 8th March with the new date change. As no new confirmation was received accepting the new quote no change was made and no payment link e-mailed.
A change was not made due to no confirmation received on the updated quote emailed on the 8th March and no payment received for the change.
We will give you a cal on the number provided to address any further booking queries you might have.
Kind Regards,
Marcelle
We appreciate you taking the time to share your feedback and regret to hear you have not had a great experience when booking with us or pleased with the service provided.
We've searched using your name and surname and located your booking.
I see our team emailed a quote on the 2nd March. They requested in the quote that confirmation for the applicable change would needs to be received by 17h00 SA time the same day the quote was emailed.
We received your confirmation for the date change on the 8th March which means the quote emailed the week before was no longer valid. Our Fares team then sent an updated quote on the 8th March with the new date change. As no new confirmation was received accepting the new quote no change was made and no payment link e-mailed.
A change was not made due to no confirmation received on the updated quote emailed on the 8th March and no payment received for the change.
We will give you a cal on the number provided to address any further booking queries you might have.
Kind Regards,
Marcelle
Travelstart's reply15 Mar 2021, 10:10
Official
Hi Adrian,
We appreciate you taking the time to share your feedback and regret to hear you have not had a great experience when booking with us or pleased with the service provided.
We've searched using your name and surname and located your booking.
I see our team emailed a quote on the 2nd March. They requested in the quote that confirmation for the applicable change would needs to be received by 17h00 SA time the same day the quote was emailed.
We received your confirmation for the date change on the 8th March which means the quote emailed the week before was no longer valid. Our Fares team then sent an updated quote on the 8th March with the new date change. As no new confirmation was received accepting the new quote no change was made and no payment link e-mailed.
A change was not made due to no confirmation received on the updated quote emailed on the 8th March and no payment received for the change.
We will give you a cal on the number provided to address any further booking queries you might have.
Kind Regards,
Marcelle
We appreciate you taking the time to share your feedback and regret to hear you have not had a great experience when booking with us or pleased with the service provided.
We've searched using your name and surname and located your booking.
I see our team emailed a quote on the 2nd March. They requested in the quote that confirmation for the applicable change would needs to be received by 17h00 SA time the same day the quote was emailed.
We received your confirmation for the date change on the 8th March which means the quote emailed the week before was no longer valid. Our Fares team then sent an updated quote on the 8th March with the new date change. As no new confirmation was received accepting the new quote no change was made and no payment link e-mailed.
A change was not made due to no confirmation received on the updated quote emailed on the 8th March and no payment received for the change.
We will give you a cal on the number provided to address any further booking queries you might have.
Kind Regards,
Marcelle
aM
adrian M's updateReviewer Update
15 Mar 2021, 21:30Hi Marcelle
Thank you for the call this morning. There seems little purpose in going back and forth on these emails. The facts are that Travelstart sent three quotes for rescheduling the flights. We responded to two of the timeously and were not able to successfully change our booking, yet when we logged a complaint on Hellopeter Website the call came within 1.5 hours.
It seems as if the best way to change a booking is to log a complaint on Hellopeter and this will guarantee success on the booking change.
Now it remains to be seen if Travelstart honor their offer to refund the "Flexible Travel Dates" part of the ticket.
Adrian
Thank you for the call this morning. There seems little purpose in going back and forth on these emails. The facts are that Travelstart sent three quotes for rescheduling the flights. We responded to two of the timeously and were not able to successfully change our booking, yet when we logged a complaint on Hellopeter Website the call came within 1.5 hours.
It seems as if the best way to change a booking is to log a complaint on Hellopeter and this will guarantee success on the booking change.
Now it remains to be seen if Travelstart honor their offer to refund the "Flexible Travel Dates" part of the ticket.
Adrian
aM
adrian M's update15 Mar 2021, 21:30
Reviewer Update
Hi Marcelle
Thank you for the call this morning. There seems little purpose in going back and forth on these emails. The facts are that Travelstart sent three quotes for rescheduling the flights. We responded to two of the timeously and were not able to successfully change our booking, yet when we logged a complaint on Hellopeter Website the call came within 1.5 hours.
It seems as if the best way to change a booking is to log a complaint on Hellopeter and this will guarantee success on the booking change.
Now it remains to be seen if Travelstart honor their offer to refund the "Flexible Travel Dates" part of the ticket.
Adrian
Thank you for the call this morning. There seems little purpose in going back and forth on these emails. The facts are that Travelstart sent three quotes for rescheduling the flights. We responded to two of the timeously and were not able to successfully change our booking, yet when we logged a complaint on Hellopeter Website the call came within 1.5 hours.
It seems as if the best way to change a booking is to log a complaint on Hellopeter and this will guarantee success on the booking change.
Now it remains to be seen if Travelstart honor their offer to refund the "Flexible Travel Dates" part of the ticket.
Adrian
Travelstart's replyOfficial
16 Mar 2021, 08:08Hi Adrian,
Thank you for taking my call.
As discussed we have refunded the products. The amount of R575 should reflect back onto the card used to make the booking.
Should you have any further queries please feel free to send us an email at: feedback @ travelstart . com
Have a lovely day further.
Kind Regards,
Marcelle
Thank you for taking my call.
As discussed we have refunded the products. The amount of R575 should reflect back onto the card used to make the booking.
Should you have any further queries please feel free to send us an email at: feedback @ travelstart . com
Have a lovely day further.
Kind Regards,
Marcelle
Travelstart's reply16 Mar 2021, 08:08
Official
Hi Adrian,
Thank you for taking my call.
As discussed we have refunded the products. The amount of R575 should reflect back onto the card used to make the booking.
Should you have any further queries please feel free to send us an email at: feedback @ travelstart . com
Have a lovely day further.
Kind Regards,
Marcelle
Thank you for taking my call.
As discussed we have refunded the products. The amount of R575 should reflect back onto the card used to make the booking.
Should you have any further queries please feel free to send us an email at: feedback @ travelstart . com
Have a lovely day further.
Kind Regards,
Marcelle