LC
Liisi C
1 reviews | Active since Dec 2018
19 Dec 2018, 10:28
Never use Travelstart
I arrived at the airport in the morning to find that I was not listed on the flight booked by Travelstart. Had to buy a new flight ticket at my own expense to get to my destination in time. Now I have to refund the return leg of the flight at a cost of R10,000 for a mistake that Travelstart made. And their contact centre is useless. I will probably never see the more than R11,000 I paid for the flight ticket. Never use Travelstart!
Helpful (0)
Replies (11)0
Replies (11)
Travelstart's replyOfficial
19 Dec 2018, 10:37Dear Liisi Christiansen
we are extremely sorry to hear about your experience. We will contact you shortly.
Kind regards,
***nor at Travelstart
we are extremely sorry to hear about your experience. We will contact you shortly.
Kind regards,
***nor at Travelstart
Travelstart's reply19 Dec 2018, 10:37
Official
Dear Liisi Christiansen
we are extremely sorry to hear about your experience. We will contact you shortly.
Kind regards,
***nor at Travelstart
we are extremely sorry to hear about your experience. We will contact you shortly.
Kind regards,
***nor at Travelstart
Travelstart's replyOfficial
19 Dec 2018, 10:39Dear Liisi Christiansen
we called to the number listed but it went to voicemail. I will call back in 30minutes.
Kind regards,
***nor at Travelstart
we called to the number listed but it went to voicemail. I will call back in 30minutes.
Kind regards,
***nor at Travelstart
Travelstart's reply19 Dec 2018, 10:39
Official
Dear Liisi Christiansen
we called to the number listed but it went to voicemail. I will call back in 30minutes.
Kind regards,
***nor at Travelstart
we called to the number listed but it went to voicemail. I will call back in 30minutes.
Kind regards,
***nor at Travelstart
Travelstart's replyOfficial
19 Dec 2018, 11:13Good morning Liisi,
I contacted your mother who gave me your number which also went to voicemail.
I will send an email to the email address you have provided.
With thanks,
***nor at Trasvelstart
I contacted your mother who gave me your number which also went to voicemail.
I will send an email to the email address you have provided.
With thanks,
***nor at Trasvelstart
Travelstart's reply19 Dec 2018, 11:13
Official
Good morning Liisi,
I contacted your mother who gave me your number which also went to voicemail.
I will send an email to the email address you have provided.
With thanks,
***nor at Trasvelstart
I contacted your mother who gave me your number which also went to voicemail.
I will send an email to the email address you have provided.
With thanks,
***nor at Trasvelstart
Travelstart's replyOfficial
19 Dec 2018, 12:04Good morning Liisi,
thank you for taking my call. As advised, please forward us a copy of the new ticket you purchased with the airline so that we can do a refund application to the operating airline.
With thanks,
***nor at Travelstart
thank you for taking my call. As advised, please forward us a copy of the new ticket you purchased with the airline so that we can do a refund application to the operating airline.
With thanks,
***nor at Travelstart
Travelstart's reply19 Dec 2018, 12:04
Official
Good morning Liisi,
thank you for taking my call. As advised, please forward us a copy of the new ticket you purchased with the airline so that we can do a refund application to the operating airline.
With thanks,
***nor at Travelstart
thank you for taking my call. As advised, please forward us a copy of the new ticket you purchased with the airline so that we can do a refund application to the operating airline.
With thanks,
***nor at Travelstart
LC
Liisi C's updateReviewer Update
20 Dec 2018, 07:34Travelstart now claims that I have authorized a flight change, which I did not do. Their automated email expressly says that a given quote needs to be confirmed by email, which I never did. So on their side they went ahead and processed a flight change without my authorization, which is why I ultimately was not allowed to board my originally scheduled flight. I am awaiting a response from Travelstart regarding this.
LC
Liisi C's update20 Dec 2018, 07:34
Reviewer Update
Travelstart now claims that I have authorized a flight change, which I did not do. Their automated email expressly says that a given quote needs to be confirmed by email, which I never did. So on their side they went ahead and processed a flight change without my authorization, which is why I ultimately was not allowed to board my originally scheduled flight. I am awaiting a response from Travelstart regarding this.
Travelstart's replyOfficial
20 Dec 2018, 09:37Hi Liisi,
we have forwarded your email confirmation for the change to the email address as requested where you confirmed to proceed with the amendment of the booking on 11 October . We were acting on your instruction and authorization which is why the amendment was processed.
With thanks,
***nor at Travelstart
we have forwarded your email confirmation for the change to the email address as requested where you confirmed to proceed with the amendment of the booking on 11 October . We were acting on your instruction and authorization which is why the amendment was processed.
With thanks,
***nor at Travelstart
Travelstart's reply20 Dec 2018, 09:37
Official
Hi Liisi,
we have forwarded your email confirmation for the change to the email address as requested where you confirmed to proceed with the amendment of the booking on 11 October . We were acting on your instruction and authorization which is why the amendment was processed.
With thanks,
***nor at Travelstart
we have forwarded your email confirmation for the change to the email address as requested where you confirmed to proceed with the amendment of the booking on 11 October . We were acting on your instruction and authorization which is why the amendment was processed.
With thanks,
***nor at Travelstart
LC
Liisi C's updateReviewer Update
21 Dec 2018, 11:55This issue has not been resolved. I am awaiting an urgent response from Travelstart after querying the authorization email and asking for the original documentation as proof that the authorization was made.
LC
Liisi C's update21 Dec 2018, 11:55
Reviewer Update
This issue has not been resolved. I am awaiting an urgent response from Travelstart after querying the authorization email and asking for the original documentation as proof that the authorization was made.
LC
Liisi C's updateReviewer Update
21 Dec 2018, 11:57I also requested the original email with the e-ticket.
LC
Liisi C's update21 Dec 2018, 11:57
Reviewer Update
I also requested the original email with the e-ticket.
Travelstart's replyOfficial
21 Dec 2018, 12:05Hi Liisi,
I will call you again. The information with the amendment request was sent to you via email where you confirmed to change the ticket.
Kind regards,
***nor at Travelstart
I will call you again. The information with the amendment request was sent to you via email where you confirmed to change the ticket.
Kind regards,
***nor at Travelstart
Travelstart's reply21 Dec 2018, 12:05
Official
Hi Liisi,
I will call you again. The information with the amendment request was sent to you via email where you confirmed to change the ticket.
Kind regards,
***nor at Travelstart
I will call you again. The information with the amendment request was sent to you via email where you confirmed to change the ticket.
Kind regards,
***nor at Travelstart
LC
Liisi C's updateReviewer Update
21 Dec 2018, 16:27This issue has been resolved and I am very satisfied with the help that I received from Travelstart following the incident.
LC
Liisi C's update21 Dec 2018, 16:27
Reviewer Update
This issue has been resolved and I am very satisfied with the help that I received from Travelstart following the incident.
Travelstart's replyOfficial
21 Dec 2018, 16:33Hi Liisi,
we are very happy that we could assist you to resolve the matter.
With kind regards,
***nor at Travelstart
we are very happy that we could assist you to resolve the matter.
With kind regards,
***nor at Travelstart
Travelstart's reply21 Dec 2018, 16:33
Official
Hi Liisi,
we are very happy that we could assist you to resolve the matter.
With kind regards,
***nor at Travelstart
we are very happy that we could assist you to resolve the matter.
With kind regards,
***nor at Travelstart