CT
Carina T

1 reviews | Active since Aug 2012

19 Jul 2015, 15:31

Never Use SAA on international Flights.

My flights back from Washing have been changed with no consultation. The new flight introduce a layover in Dakar without prior Notification ( SAA Pathetic) <br> <br> 12 Jul 2015 17:40 13 Jul 2015 17:10 United Airlines UA 7228 Washington Dulles O.R. Tambo International OX822T<br> <br> We were not informed by the staff on check of any changes to the flight neither bu Travelstart They only informed us of the stopover 2 hours before landing in Dakar. The Check in staff at Washington was very unprofessional to the point of not really knowing what they were doing .. To make things worse , the airline staff on the plain needs to go for some customer service training as they were not customer service orientated at all!<br> What also confused me :I was booked on United Airlines not SAA .However if I wanted to use SAA I would have booked with SAA!!<br> United Airlines was amazing ! . South African Airways pathetic! Never USE them

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Replies (1)
Travelstart
Travelstart's reply19 Jul 2015, 19:41
Official
Hello carinavt,

Dear Carina van Tonder, thank you for your feedback on this forum.

I regret to hear of the problems you are experiencing. One of our colleagues called the number, but was unable to get hold of you. Would you please be able to provide us with further information via email to : ***.

Please include the Travelstart reference number in your email.

With thanks, ***nor at Travelstart