RS
Razia S
1 reviews | Active since Dec 2019
11 Feb 2026, 09:46
Never trust this company
If only I could give them a negative rating. I will get the standard reply here "we are sorry the level of service did not meet......." I just want my R4600 back. Blatant violation of CPA in that you took money for services not rendered, then told me to wait 7-10 days. Today is day 11.
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Travelstart's replyOfficial
11 Feb 2026, 14:50Hi Razia,
We sincerely apologize for the concerns this situation has caused. This matter has been investigated, and a team member has already reached out to you regarding this. The failed booking payment was reversed on 27 January, the same day it was made. As this was a payment authorization and not a completed charge, the time it takes to reflect depends on your bank’s processing timelines.
If the funds have not yet reflected, please email an updated and stamped bank statement dated today to *** showing the R4600 debit and we will immediately escalate the matter for you.
Kind regards
We sincerely apologize for the concerns this situation has caused. This matter has been investigated, and a team member has already reached out to you regarding this. The failed booking payment was reversed on 27 January, the same day it was made. As this was a payment authorization and not a completed charge, the time it takes to reflect depends on your bank’s processing timelines.
If the funds have not yet reflected, please email an updated and stamped bank statement dated today to *** showing the R4600 debit and we will immediately escalate the matter for you.
Kind regards
Travelstart's reply11 Feb 2026, 14:50
Official
Hi Razia,
We sincerely apologize for the concerns this situation has caused. This matter has been investigated, and a team member has already reached out to you regarding this. The failed booking payment was reversed on 27 January, the same day it was made. As this was a payment authorization and not a completed charge, the time it takes to reflect depends on your bank’s processing timelines.
If the funds have not yet reflected, please email an updated and stamped bank statement dated today to *** showing the R4600 debit and we will immediately escalate the matter for you.
Kind regards
We sincerely apologize for the concerns this situation has caused. This matter has been investigated, and a team member has already reached out to you regarding this. The failed booking payment was reversed on 27 January, the same day it was made. As this was a payment authorization and not a completed charge, the time it takes to reflect depends on your bank’s processing timelines.
If the funds have not yet reflected, please email an updated and stamped bank statement dated today to *** showing the R4600 debit and we will immediately escalate the matter for you.
Kind regards