Never experienced bad service such like this before!!!!

I sent a query to travelstart on the 23 June 2024 advising them that I created a booking for the 29 June but I am leaving my holiday on the 28 June it was a mistake and can they please assist me...travelstart made a decision to not contact me at all before they made a decision and now i have to bear the brunt of it. They charged me R3000 for a flight down to Durban but only R1800 to go back home...does that make any sense????? I paid a total of R4800 for return flights to durban to be refunded such a little money. Then u don't contact me first to enquire if that amount is what I want or if the ticket can remain as is. They just cancel the flight and tell me about refunds and now they telling me I should go to the bank and all that to get my refund because I have a virtual card apparently but I'm sitting with the physical card in my purse. So I'm on holiday and must go up and down to sort this out imagine??. I am going to send the R1800 back to you and you will book my same flight I had booked. I was not asked for my input before you did what you did. Therefore you will give me what I had! I wanted to book an international flight with you guys at the end of the year but my first experience with you is absolutely pathetic! I spoke to Vuyo at about 3pm today she promised a manager would call me to discuss the matter by end of business today it's already 4.30pm and no one has contacted me! The service just gets worse and worse!

I want to be called on *** I don't want the outcome to be sent via email because that's my business email address and I am on holiday. My alternative email address is ***