HB
Heather B
1 reviews | Active since Oct 2017
09 Sept 2021, 17:18
Never, ever using Travelstart again!!!
Booked and paid for fights from Cape Town to Johannesburg through Travelstart. We paid for the flights and received email confirmation with a booking reference number. When we got to the airport we discovered that Travelstart had booked and then canceled our flights. We had to pay for new flights on the same airline- luckily they still had some seats available. Still no refund from Travelstart and can’t get anyone to respond. This happened a week ago. Disgusting behavior. Be warned. According to the airline this happens fairly often!!
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Travelstart's replyOfficial
10 Sept 2021, 08:25Hi Heather,
Thank you for taking my call yesterday and providing your feedback regarding your recent experience with Travelstart.
I do apologise for the frustration in trying to reach the team. During this time we are receiving high volumes of queries from customers so there is a delay in responding.
As discussed the refund for the amount of R3614.00 has been processed today and should reflect within 24 - 48 hours
Miles will be refunded as Miles and the remaining amount to the card.
Thank you for the feedback provided as this helps us improve where needed and we are constantly trying to provide the best level of service to all our customer.
Your feedback has been passed onto the relevant Team Leaders and Management.
Should you have any further queries please feel fee to respond to my email.
Kind Regards,
Marcelle
Thank you for taking my call yesterday and providing your feedback regarding your recent experience with Travelstart.
I do apologise for the frustration in trying to reach the team. During this time we are receiving high volumes of queries from customers so there is a delay in responding.
As discussed the refund for the amount of R3614.00 has been processed today and should reflect within 24 - 48 hours
Miles will be refunded as Miles and the remaining amount to the card.
Thank you for the feedback provided as this helps us improve where needed and we are constantly trying to provide the best level of service to all our customer.
Your feedback has been passed onto the relevant Team Leaders and Management.
Should you have any further queries please feel fee to respond to my email.
Kind Regards,
Marcelle
Travelstart's reply10 Sept 2021, 08:25
Official
Hi Heather,
Thank you for taking my call yesterday and providing your feedback regarding your recent experience with Travelstart.
I do apologise for the frustration in trying to reach the team. During this time we are receiving high volumes of queries from customers so there is a delay in responding.
As discussed the refund for the amount of R3614.00 has been processed today and should reflect within 24 - 48 hours
Miles will be refunded as Miles and the remaining amount to the card.
Thank you for the feedback provided as this helps us improve where needed and we are constantly trying to provide the best level of service to all our customer.
Your feedback has been passed onto the relevant Team Leaders and Management.
Should you have any further queries please feel fee to respond to my email.
Kind Regards,
Marcelle
Thank you for taking my call yesterday and providing your feedback regarding your recent experience with Travelstart.
I do apologise for the frustration in trying to reach the team. During this time we are receiving high volumes of queries from customers so there is a delay in responding.
As discussed the refund for the amount of R3614.00 has been processed today and should reflect within 24 - 48 hours
Miles will be refunded as Miles and the remaining amount to the card.
Thank you for the feedback provided as this helps us improve where needed and we are constantly trying to provide the best level of service to all our customer.
Your feedback has been passed onto the relevant Team Leaders and Management.
Should you have any further queries please feel fee to respond to my email.
Kind Regards,
Marcelle