1 reviews | Active since Jul 2011
NEVER EVER USE TRAVELSTART - you will lose money
I would never recommend Travelstart to anyone. They have good specials and everything looks nice and shiny with their WhatsApp system and this and that, but once anything goes wrong, you will regret using this company for anything.
Our flights got canceled and now Travelstart says we will get our money back in 3 - 6 months. The airline refunds customers within 20 days, so I don't understand why Travelstart need several more months to refund us. I think they don't have money to refund customers and their trying to buy time for themselves.
The fact that our flight has been canceled is not Travelstarts fault, but the way they are handling this is terrible.
And I can guarantee you that it's not just us struggling with this. I have added some screenshots of other customers who are also frustrated with the service.
Thank you for reaching out to us.
Please note that I have checked the booking and can see that the refund is in processing. Once we quote a refund for a passenger and the passenger confirms we send the confirmation to the airline and have the airline action the refund. As previously the airlines had a backlog in refunds we had been advising passengers of an extended waiting time period because we are unable to guarantee that the refund can be processed within their Original time frame given prior to covid and new travel bans.
Kind Regards,
Melissa
Thank you for reaching out to us.
Please note that I have checked the booking and can see that the refund is in processing. Once we quote a refund for a passenger and the passenger confirms we send the confirmation to the airline and have the airline action the refund. As previously the airlines had a backlog in refunds we had been advising passengers of an extended waiting time period because we are unable to guarantee that the refund can be processed within their Original time frame given prior to covid and new travel bans.
Kind Regards,
Melissa