Never, ever book with Travelstart

What a pathetic set-up. I spent R65 032.00 on airline tickets with them. Now we cannot get visums for Amsterdam so we can’t go and they want to refund me R5020.44 Nobody answers anything - too busy diring Covit. We all work with Covid and just have to keep going. Not an excuse anymore. I ‘ve paid for flexable travel dates, airline liquidation protection, medical cancellation refund and extra seats. R18 000 in total!!! If i don’t get my money back. I WILL be sick and should therefor qualify for a full refund????? My father is going with. He is 88 years old. If he dies, i suppose we will lose the R5020.44 as well!! When I booked, they called back an were helpful, NOW It is a KLM flight that cost R8700 pp. the charge an “airline penalty fee” of R8700. If i cancel somebody else can buy that seat. I don’t understand it. Normally I do everything on the KLM app but decided to give Travelstart a go. MISTAKE. Please do not use them. There is NO way to get tickets changed and if you want a refund because you are fed-up wit their pathetic attitude, you are left with no money and no tickets. I wanted to move my tickets forward as I’v paid R3599 for flexable booking dates but there are no wsy to do it!! I will re-buy KLM tickets anyway - why csn’t I krrp my seet and airline ticket. With KLM the phones get answered AND you can do about anyting 24/7 on their ap. Seems that me giving Travelstart a chance will cost me R60 000. Sorry but that is not OK. OHhhhhhhhh and the refund (of the tip) can take 12-24 WEEKS!!! Isa anyone working at this place?