Never deal with this company again

Don't expect to get a result to a flight request to change on e-mail when in a foreign country & no access to calling their offices in Cape Town. System is automated & extremely frustrating. You can never reply to the same person, get the same automated response & then a different person asking for details you have already supp****. Three weeks later in desperation the day before my flight I called a friend on watts app in SA & they called your call centre while I hung on the phone "really?" I got my flight changed . I too was taken with a hefty change fee as it was so close to the flight & to add insult a double service fee?? What service? My e-mail complaint was also unanswered. Just book directly with the airlines at least you have a chance of them having an office in the country you are in.