1 reviews | Active since Sept 2016
NEVER BOOK YOUR FLIGHTS WITH TRAVELSTART EVER!!!!
<p>I booked my flights to JHB from CT and clearly indicated that i was booking with SAA, my itinerary and invoices states that it is SAA only to discover when i am checking in that it is in actual fact a Mango flight. After spending several minutes on the phoneline expressing to the travel agent my reasons for booking the former and not the latter, i was informed that whatever changes to be made would be at my own cost and i am supposed to know and understand their terminology. I am extremely disappointed with Travelstart and the customer service thereof as i have until today believed that their service was top notch and recommended it to everyone that i know to use. BUT NO MORE!!!! I will never use travelstart again and i will inform everyone that i know to not use it as this was gross misrepresantation on their part!!! and not even an apology for that matter. Disappointed!</p>
Hi Sukoluhle,
Thank you for the feedback on this forum. I do regret your disappointment with the flights booked, especially the code-share flight operated by Mango Airlines.
Travelstart indicates the information regarding code-share flights during the online booking flow, in order that our clients make informed decisions when selecting their flight options.
The flight information is offered twice before the booking is finally confirmed. It is then displayed again on the final confirmation page and a Booking Confirmation email is sent immediately displaying this information yet again.
Travelstart endeavours to provide our clients with as much information possible to guarantee that our clients select the flights they want. We are constantly doing changes and updates to our website based on the information and suggestions received from our clients.
I do regret that in this case you were not aware that your flight from Cape Town was operated by Mango. I have double checked your Booking Confirmation email, the information which is identical to the confirmation page, and the information - Operated by Mango - is displayed on this Booking Comfirmation email.
Kind regards,
Nazley
Hi Sukoluhle,
Thank you for the feedback on this forum. I do regret your disappointment with the flights booked, especially the code-share flight operated by Mango Airlines.
Travelstart indicates the information regarding code-share flights during the online booking flow, in order that our clients make informed decisions when selecting their flight options.
The flight information is offered twice before the booking is finally confirmed. It is then displayed again on the final confirmation page and a Booking Confirmation email is sent immediately displaying this information yet again.
Travelstart endeavours to provide our clients with as much information possible to guarantee that our clients select the flights they want. We are constantly doing changes and updates to our website based on the information and suggestions received from our clients.
I do regret that in this case you were not aware that your flight from Cape Town was operated by Mango. I have double checked your Booking Confirmation email, the information which is identical to the confirmation page, and the information - Operated by Mango - is displayed on this Booking Comfirmation email.
Kind regards,
Nazley
Hi Nazley,
Thank you for responding. I strongly believe it is rather ambiguos to assume that everyone would understand what the terminology "operated by Mango" means when i am clicking on an SAA logo and booking an SAA flight, of which my invoice also states that it is an SAA flight. I did extensively express my reservations with latter like indicated in my complaint and i again, i will not be using travelstart ever, neither will my relatives or my friends and all the people that they know. Which i am assuming is just a drop in the ocean for you revenue wise. However i hope you do note that i find this extremely unfair as i am getting what i did not pay for. None the less thank you for the response all the same.
Hi Nazley,
Thank you for responding. I strongly believe it is rather ambiguos to assume that everyone would understand what the terminology "operated by Mango" means when i am clicking on an SAA logo and booking an SAA flight, of which my invoice also states that it is an SAA flight. I did extensively express my reservations with latter like indicated in my complaint and i again, i will not be using travelstart ever, neither will my relatives or my friends and all the people that they know. Which i am assuming is just a drop in the ocean for you revenue wise. However i hope you do note that i find this extremely unfair as i am getting what i did not pay for. None the less thank you for the response all the same.
Hi Sukoluhle,
Thank you so much for taking my call and for the chat.
Kind regards,
Nazley
Hi Sukoluhle,
Thank you so much for taking my call and for the chat.
Kind regards,
Nazley