Never book with travelstart. They never help

I canceled a booking in less than 24hours and now they tell me I must wait upto 24 weeks to get my money back this is ****************. I need my money to do other stuff yet they delay the simple process of a refund. I cannot wait upto 24 weeks This is their response, whuch I feel is absolutely bs. ZA09113... Hi Taalia, thanks for reaching out and we do apologise for the delay and frustration caused in waiting for your refund. Due to the current situation airlines are being inundated with refund requests and significant delays should be expected.

The normal refund process usually takes 8 - 12 weeks, but given the circumstances, refunds are unfortunately taking much longer. Up to 24 weeks or longer. These delays are due to various reasons including high volumes of refunds for airlines to process. Looking at the refund quote emailed the agent advised 12 - 18 weeks.

As the airline sits with the funds of the ticket we have to wait for them to process the refund from their side. Some airlines will only start processing refunds when they have resumed full operations.

We realise that it is frustrating to wait for your money and we are putting as much pressure as we can on the airlines to process these as quickly as possible. Looking at your booking ZA***2 I see you have since chatted to Mandisa via Whatsapp who advised the same. We do apologise for the delay in waiting on your refund from the airline, however they are processing refunds as quickly as possible.