1 reviews | Active since Mar 2017

13 Apr 2018, 10:20

Never book from them!

Worst online travel website! We booked three international tickets through them. When I went to the airport, airline could not pick my husband's and my booking. Airline had to re-issue us tickets during our lay-over. For my mother's ticket, we paid extra to be able to change ticket date without any extra fee ( the option which travelstart website gave). When we contacted them to change the ticket dates, they came back to me saying there will be an additional cost of R4000. When I queried about this amount, they conveniently said, its the airline that is charging this amount and not them. I contacted the airline directly and they said they can change dates for half the amount!! I informed Travelstrat to leave my mother's booking alone and not do any changes to it as I am going ahead directly with the airline. Airline made the date change and was waiting for our payment to be processed. Today when I called the airline to check on the new ticket, they informed me that Travelstart has conveniently cancelled my mother's ticket. The best part is, they never bothered to inform or ask before doing this. This is absolutely ******* and border line *****! PLEASE DO NOT BOOK THROUGH THESE GUYS! YOU WILL SURELY BE **********.

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Replies (1)
Travelstart
Travelstart's reply13 Apr 2018, 10:31
Official

Hi there Meghna,

Morning I wanted to take sometime to firstly start by saying thank you so very much for taking the time out of your busy schedule to write to us, about your experience.

After reading your comment above it does sound rather out of the ordinary for the booking to be automatically cancelled, and for us to charge more than the airline. If you would be so kind as to possibly provide me with your booking details in a private message I'd be more than happy to follow up for you and see what happened there.

Thank you once again for your comments Meghna.

Kind regards,
Dino at Travelstart