never am I ever booking through travelstart again 😡😡😡

I am beyond devastated with Travelstart. 😡 I will never book flights through them again. On Saturday evening, I carefully booked flights for my husband, only for their system to completely bomb out. The site kept loading endlessly before taking us to the payment screen. We paid, thinking everything was fine, but when we checked afterwards, the flight times were wrong.

During those minutes of “loading, loading, loading,” their system literally switched the times of the flights we had originally selected. This was not my error, it was theirs. I phoned them first thing yesterday morning, explained everything, and was told they’d “investigate and get back to me.” No one has contacted me since.

To make matters worse, I had to pay extra to change to the correct flights, all because of their broken system. This is unacceptable. Their aftersales service is non-existent, and I’ve been left paying the price for their mistake.